Swan - Notice history

All systems operational

100% - uptime

SEPA Credit Transfers - Operational

100% - uptime
Feb 2025 · 99.55%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Instant SEPA Credit Transfers - Operational

100% - uptime
Feb 2025 · 99.15%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

International Credit Transfers - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

SEPA Direct Debits - Operational

100% - uptime
Feb 2025 · 99.99%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025
100% - uptime

Card payments - Operational

100% - uptime
Feb 2025 · 99.90%Mar · 99.62%Apr · 99.93%

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Feb 2025
Mar 2025
Apr 2025

Card management - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.97%Apr · 99.80%

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Feb 2025
Mar 2025
Apr 2025

Card shipping - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025
100% - uptime

Onboarding - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Identification - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025
100% - uptime

API - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 99.98%

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Feb 2025
Mar 2025
Apr 2025

Dashboard - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Web-banking - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Swan Support Center - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025
100% - uptime

Identity Access Management (IAM) & Strong Customer Authentication (SCA) - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Text messages (SMS) - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 99.90%

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Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

LIVE/PROD - Degraded API performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Starting from 11:00 CET, we have been experiencing issues with our API, leading to errors when making API calls.

    The issue has been identified and we are currently working on a fix.

LIVE/PROD - Identity verification flow impacted
  • Resolved
    Resolved

    Starting from 14:27 to 14:46 CET, the Expert/PVID Identification flow was impacted by a technical issue.
    A fix was deployed and the situation is back to normal.

LIVE/PROD - Partial outage on SMS delivery
  • Resolved
    Resolved

    This incident has been resolved. We've identified this as a false positive. The impact was limited to Telefonica Germany and originated from factors outside of our control.

  • Identified
    Identified

    Starting from 09:49CET, we are experiencing issues with SMS deliveries for some users.

    We are currently investigating this issue and will provide updates accordingly.

LIVE/PROD - Unable to display PIN code
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix has been implemented since 10:28 CET and we are currently monitoring the result.

  • Investigating
    Investigating

    Starting 09:26 CET, we are experiencing a failure in displaying card PIN codes, due to a technical issue. We are currently investigating the issue and will provide updates accordingly.

API - Server Error
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Starting from 15.17 CET, a fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Starting from 14:44 CET, we experienced some server errors when our APIs are called, impacting the visualization of the dashboard and Account Statement. We are aware of this and are actively working to bring it back to normal workflow.

Mar 2025

LIVE - Provider maintenance event - SEPA Instant Credit Transfers unavailable
  • Completed
    March 30, 2025 at 5:00 AM
    Completed
    March 30, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    March 30, 2025 at 2:00 AM
    In progress
    March 30, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    March 30, 2025 at 2:00 AM
    Planned
    March 30, 2025 at 2:00 AM

    Please be informed that no incoming or outgoing instant payments outside of France will be processed during the scheduled intervention.

    SCT INST OUT: Outgoing instant payments will not be processed for any destination IBAN other than French IBANs.

    SCT INST IN: Incoming instant payments will not be processed if the originating IBAN is not French.

    Additionally, all incoming and outgoing instant payments involving Revolut (across all associated BICs) will be rejected during this period, even if it's in France.
    If you have activated the fallback feature, outgoing SCT orders will be processed as standard SCT transactions.
    If you wish to create an SCT Instant payment, please ensure it is done outside of this timeframe.

LIVE/PROD - Card payments are temporarily unavailable
  • Resolved
    Resolved

    The incident has been resolved. All systems are now operating normally.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    Starting from 18:21 CET, we experienced a failure in Card Payments, resulting in some Card Transactions being refused.
    We are currently investigating the issue and will provide updates accordingly.

LIVE - Identification flows impacted
  • Completed
    March 24, 2025 at 6:00 AM
    Completed
    March 24, 2025 at 6:00 AM

    The scheduled maintenance has been completed.

  • In progress
    March 24, 2025 at 5:00 AM
    In progress
    March 24, 2025 at 5:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    March 24, 2025 at 4:00 AM
    Planned
    March 24, 2025 at 4:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    March 07, 2025 at 8:24 AM
    Planned
    March 07, 2025 at 8:24 AM

    Starting at 6 AM we will perform an infrastructure upgrade. During this time Expert and PVID Identifications will automatically fall back to the QES Identification flow. No action is required as this will happen seamlessly for everyone, whether you use the Auto routing system or not.

PROD/LIVE - Card Processor Provider Maintenance
  • Completed
    March 19, 2025 at 2:30 PM
    Completed
    March 19, 2025 at 2:30 PM

    The scheduled maintenance has been completed.

  • In progress
    March 19, 2025 at 8:00 AM
    In progress
    March 19, 2025 at 8:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    March 19, 2025 at 7:00 AM
    Planned
    March 19, 2025 at 7:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    March 18, 2025 at 4:52 PM
    Planned
    March 18, 2025 at 4:52 PM

    Our Card Processor provider will have some interventions on their network in order to keep improving the service quality and to respect PCI-DSS requirements. No service disruption is to be expected.

LIVE/PROD - Card creation currently unavailable
  • Resolved
    Resolved

    This incident has been resolved at 15:42 CET.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Starting from 14:29 CET, we have been experiencing failures with the creation of cards.
    We are currently investigating the issue and will provide updates accordingly.

Feb 2025

Scheduled maintenance on SEPA Instant Credit Transfers
  • Completed
    February 23, 2025 at 1:30 AM
    Completed
    February 23, 2025 at 1:30 AM

    The scheduled maintenance has been completed.

  • In progress
    February 23, 2025 at 12:30 AM
    In progress
    February 23, 2025 at 12:30 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    February 22, 2025 at 11:30 PM
    Planned
    February 22, 2025 at 11:30 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    February 21, 2025 at 9:57 AM
    Planned
    February 21, 2025 at 9:57 AM

    On 23/02/2025, from 1:30 AM to 02:30 AM CET, we will perform routine maintenance on SEPA Instant Credit Transfers. During the maintenance period, all incoming and outgoing payments will be rejected. For outgoing transactions, if you have the fallback activated, Swan will create a regular SEPA transaction during this timeframe.

LIVE - Delay in transaction display and sending related webhooks
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Starting from 5:25PM CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.

LIVE/PROD - Failure on instant SCT payments out
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented, and we are monitoring the results.
    The issue lasted from 14:00 to 14:23 CET.

  • Investigating
    Investigating

    We are currently experiencing a failure in our instant credit transfers out.
    We are investigating the issue and will provide updates accordingly.

LIVE/PROD - Failure on instant SCT payments out
  • Resolved
    Resolved

    This incident has been resolved. The issue lasted from 10:02 CET until 13:21 CET.

  • Investigating
    Investigating

    Starting from 10:02 CET, we are experiencing a failure in our instant credit transfers out. We are currently investigating the issue and will provide updates accordingly.

Scheduled internal maintenance
  • Completed
    February 16, 2025 at 2:00 AM
    Completed
    February 16, 2025 at 2:00 AM

    The scheduled maintenance has been completed.

  • In progress
    February 16, 2025 at 12:00 AM
    In progress
    February 16, 2025 at 12:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    February 15, 2025 at 11:00 PM
    Planned
    February 15, 2025 at 11:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    February 12, 2025 at 2:09 PM
    Planned
    February 12, 2025 at 2:09 PM

    On 16/02, from 1:00AM to 3AM CET, we will perform routine maintenance affecting both the live and sandbox environments. During this timeframe, the viewPhysicalCardPin mutation might be temporarily unavailable for a few minutes.

Feb 2025 to Apr 2025

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