Swan - Notice history

All systems operational

100% - uptime

SEPA Credit Transfers - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

SEPA Instant Credit Transfers - Operational

99% - uptime
Jan 2026 · 99.11%Feb · 99.23%Mar · 99.85%

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Jan 2026
Feb 2026
Mar 2026

International Credit Transfers - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Received SEPA Direct Debits - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Verification of Payee - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026
100% - uptime

Card payments - Operational

100% - uptime
Jan 2026 · 99.98%Feb · 99.60%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Virtual & Physical Card Management - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 99.79%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Card shipping - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026
100% - uptime

Online Card Payments - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

SEPA Direct Debits - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Check Collection (France) - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026
100% - uptime

Onboarding - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Identification - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Capital Deposits - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 99.93%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026
100% - uptime

API - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Dashboard - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 99.97%

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Jan 2026
Feb 2026
Mar 2026

Web-banking - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 99.98%Mar · 99.97%

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Jan 2026
Feb 2026
Mar 2026

Swan Support Center - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026
100% - uptime

Identity Access Management (IAM) & Strong Customer Authentication (SCA) - Operational

100% - uptime
Jan 2026 · 99.82%Feb · 99.91%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

User Notification (SMS & Email) - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 99.91%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Operations - Operational

100% - uptime
Jan 2026 · 100.0%Feb · 99.05%Mar · 100.0%

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Jan 2026
Feb 2026
Mar 2026

Notice history

Mar 2026

LIVE - SmartPIN Services
Scheduled for March 15, 2026 at 12:00 AM – 2:00 AM about 2 hours
  • Planned
    March 15, 2026 at 12:00 AM
    Planned
    March 15, 2026 at 12:00 AM

    From 01:00 - 03:00 CET on 15 March, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window.

LIVE - SEPA Instant Credit Transfers
Scheduled for March 08, 2026 at 1:00 AM – 3:00 AM about 2 hours
  • Planned
    March 08, 2026 at 1:00 AM
    Planned
    March 08, 2026 at 1:00 AM

    Between 02:00 to 2:45 CET and 03:15 to 4:00 CET on 8 March 2026, we’ll be undergoing planned maintenance on Swan's payment system.

    As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected.

    If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers.

LIVE - Payment Services
Scheduled for March 06, 2026 at 1:00 AM – 1:30 AM 30 minutes
  • Planned
    March 06, 2026 at 1:00 AM
    Planned
    March 06, 2026 at 1:00 AM

    From 2h00 to 2h30 CET on 6 March, we will be performing regularly scheduled maintenance on our payment services. Users may experience a brief (3-5 minutes) outage on all payment services within this window.

LIVE - SEPA Instant Credit Transfer in and out are unavailable
  • Update
    Update

    Further investigation into this incident confirm that it was a false positive. No issues were seen during this time.

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The incident is now resolved. We are monitoring.

  • Investigating
    Investigating

    Starting from 05/03 at 06:22, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly

LIVE - Card Display
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    From 14h47, card information is not displaying in the Web Banking platform and the Swan Dashboard due to a technical issue. We have identified the issue and are working on a fix. We will provide the next update before 16h30.

Feb 2026

LIVE - Web Banking
  • Completed
    February 27, 2026 at 1:00 AM
    Completed
    February 27, 2026 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    February 27, 2026 at 12:30 AM
    In progress
    February 27, 2026 at 12:30 AM
    Maintenance is now in progress
  • Planned
    February 27, 2026 at 12:30 AM
    Planned
    February 27, 2026 at 12:30 AM

    On 27 February from 1h30 to 2h00 CET, we will be performing maintenance on our web banking portal. Web banking access will be unavailable during this time.

LIVE - SmartPin Services
  • Completed
    February 26, 2026 at 11:00 PM
    Completed
    February 26, 2026 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    February 26, 2026 at 10:00 PM
    In progress
    February 26, 2026 at 10:00 PM
    Maintenance is now in progress
  • Planned
    February 26, 2026 at 10:00 PM
    Planned
    February 26, 2026 at 10:00 PM

    From 22:00 - 23:00 UTC on 26 February, we will be performing regularly scheduled maintenance on our SmartPIN services. Users may experience brief outages of the "Choose PIN" and "View PIN" components during this window.

LIVE - Card payments are temporarily unavailable.
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The service is currently being restored and we are monitoring the situation closely

  • Investigating
    Investigating

    Starting from 18:56, we experienced a failure in Card Payments, resulting in some Card Transactions being refused. We are currently investigating the issue and will provide updates accordingly. The issue has been confirmed to be related to an outage at our card processing provider.

LIVE - Card payments are temporarily unavailable.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Starting from 00:20 CET, we experienced a failure in Card Payments, resulting on some Card Transactions to be refused. We are currently investigating the issue and will provide updates accordingly. The issues appear to be related to an outage at a provider.We are currently investigating this incident.

LIVE - Account Management
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating this incident.

Jan 2026

LIVE - Swan Dashboard
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Starting 17:45 on Jan 30, we are experiencing a technical issue that is causing degraded performance on our API. Partners are unable to access the Supporting Documents tab for SDD transactions in the Swan Dashboard. This outage will last through the weekend and into early next week. 

    We will provide more specific timing on resolution early Monday morning (Feb 2). 

LIVE - SEPA Instant Credit Transfers (Incoming)
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    On January 29 from 18h05 - 18h26, we experienced a partial outage of incoming SEPA Instant Credit Transfers. The incident is resolved and we are working to understand the root cause.

LIVE - Card payments are temporarily unavailable.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Starting from 19:04 to 19:43 CET, we experienced a failure in Card Payments, resulting on some Card Transactions to be refused. We are currently investigating the issue and will provide updates accordingly. The issues appear to be related to an outage at a provider.

LIVE - One Time Passcodes & 3DS Verification
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The issues appear to be related to an outage at a provider. Failed consents have dropped. We are continuing to monitor the situation.

  • Investigating
    Investigating

    As of 15h44, we are experiencing a technical issue that is impacting One Time Passcodes (OTP) and 3DS verification. Verification actions may fail when a user attempts them. We are working on a fix and will provide and update by 19h

LIVE - SmartPin Services
  • Completed
    January 28, 2026 at 6:00 AM
    Completed
    January 28, 2026 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    January 28, 2026 at 4:00 AM
    In progress
    January 28, 2026 at 4:00 AM
    Maintenance is now in progress
  • Planned
    January 28, 2026 at 4:00 AM
    Planned
    January 28, 2026 at 4:00 AM

    From 5:00 - 7:00 CET on 28 January, we will be performing regularly scheduled maintenance on our SmartPIN services. Users may experience brief outages of the "Choose PIN" and "View PIN" components during this window.

Jan 2026 to Mar 2026

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