Swan - Notice history

Onboarding experiencing degraded performance

99.93% uptime

SEPA Credit Transfers - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

SEPA Instant Credit Transfers - Operational

99.72% uptime
Aug 2026 · 99.46%Sep · 99.88%Oct · 99.83%

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Aug 2026
Sep 2026
Oct 2026

International Credit Transfers - Operational

99.92% uptime
Aug 2026 · 100.0%Sep · 99.75%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

Received SEPA Direct Debits - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

Verification of Payee - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026
99.96% uptime

Card payments - Operational

99.95% uptime
Aug 2026 · 100.0%Sep · 99.86%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

Virtual & Physical Card Management - Operational

99.92% uptime
Aug 2026 · 99.77%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

Card shipping - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026
100.0% uptime

Online Card Payments - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

SEPA Direct Debits - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

Check Collection (France) - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026
100.0% uptime

Onboarding - Degraded performance

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

Identification - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

Capital Deposits - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026
100.0% uptime

API - Operational

99.99% uptime
Aug 2026 · 99.98%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

Dashboard - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

Web-banking - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

Swan Support Center - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026
100.0% uptime

Identity Access Management (IAM) & Strong Customer Authentication (SCA) - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

User Notification (SMS & Email) - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

Operations - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2026
Sep 2026
Oct 2026

Notice history

View current status

Oct 2026

OCT22
LIVE - User Onboardings
Planned5:00 AM – 5:00 AMUTC
  • Planned
    October 07, 2026 at 12:51 PMUTC
    Planned
    October 07, 2026 at 12:51 PMUTC

    From 7h00 to 8h00 CET on 22 October, we will be performing regularly scheduled maintenance. Identity Verification for User Onboardings will be unavailable during this window.

OCT21
LIVE - SmartPIN Services
CompletedMaintenance1 hour
  • Completed
    October 21, 2026 at 9:00 AMUTC
    Completed
    October 21, 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 21, 2026 at 8:00 AMUTC
    In progress
    October 21, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    October 19, 2026 at 7:51 AMUTC
    Planned
    October 19, 2026 at 7:51 AMUTC

    From 10AM to 11AM CET on the 21st of October, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable for 10 minutes during this window.

OCT18
LIVE - SmartPIN Services
CompletedMaintenance2 hours
  • Completed
    October 19, 2026 at 12:00 AMUTC
    Completed
    October 19, 2026 at 12:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 18, 2026 at 10:00 PMUTC
    In progress
    October 18, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    October 12, 2026 at 2:27 PMUTC
    Planned
    October 12, 2026 at 2:27 PMUTC

    From 0h00 to 2h00 CET on 19 October, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window.

LIVE - Onboarding
InvestigatingDegraded performance
  • Update
    UTC
    Update

    We are continuing our investigation for this incident. We will update you tomorrow morning should we have further details.

  • Investigating
    UTC
    Investigating

    Starting 14th of October 5:49pm, Onboarding pre-filling is currently unavailable due to maintenance, which may affect onboarding operations. We are investigating the issue and will provide the next update by 6:30pm CET.

LIVE - QES identification issue
ResolvedDegraded performance21 hours 32 minutes
  • Resolved
    UTC
    Resolved

    We implemented a fix and confirm that the situation is back to normal.

  • Identified
    UTC
    Identified

    From Oct 14th at 2pm., we are experiencing an issue with identification, users are able to complete the identification flow without any visible error, but the identification is never validated. We are actively trying to resolve the issue, and will provide the next update by an hour.

Sep 2026

SEP26
LIVE - SEPA Instant & International Credit Transfers
CompletedMaintenance2 hours 20 minutes
  • Completed
    September 27, 2026 at 1:50 AMUTC
    Completed
    September 27, 2026 at 1:50 AMUTC
    Maintenance has completed successfully
  • In progress
    September 26, 2026 at 11:30 PMUTC
    In progress
    September 26, 2026 at 11:30 PMUTC
    Maintenance is now in progress
  • Planned
    September 18, 2026 at 2:53 PMUTC
    Planned
    September 18, 2026 at 2:53 PMUTC

    Between 1h30 and 3h50 CET on 27 Sept, we’ll be undergoing planned maintenance on Swan's payment system.

    As a result, incoming and outgoing SEPA Instant Credit Transfers, as well as International Credit Transfers, will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected.

    If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers.

SEP26
LIVE - SmartPIN Services
CompletedMaintenance1 hour
  • Completed
    September 26, 2026 at 8:00 AMUTC
    Completed
    September 26, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 26, 2026 at 7:00 AMUTC
    In progress
    September 26, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 25, 2026 at 3:14 PMUTC
    Planned
    September 25, 2026 at 3:14 PMUTC

    From 3h00 to 4h00 CET on 12 October, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window.

LIVE - Card Payments
ResolvedMajor outage1 hour
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    The issue appears to be resolved. We are currently monitoring the status.

  • Investigating
    UTC
    Investigating

    Starting from 16h00 we are experiencing a failure in Card Payments, resulting on some Card Transactions to be refused. The issues appear to be related to an outage at a provider. We are currently investigating the issue and will provide the next update by 17h00.

SEP20
LIVE - SmartPIN Services
CompletedMaintenance2 hours
  • Completed
    September 21, 2026 at 12:00 AMUTC
    Completed
    September 21, 2026 at 12:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 20, 2026 at 10:00 PMUTC
    In progress
    September 20, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 09, 2026 at 8:04 AMUTC
    Planned
    September 09, 2026 at 8:04 AMUTC

    From 00h00 to 2h00 CET on 21 Sept, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window.

SEP19
LIVE - SEPA Instant & International Credit Transfers
CompletedMaintenance2 hours 30 minutes
  • Completed
    September 20, 2026 at 2:00 AMUTC
    Completed
    September 20, 2026 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 19, 2026 at 11:30 PMUTC
    In progress
    September 19, 2026 at 11:30 PMUTC
    Maintenance is now in progress
  • Planned
    September 18, 2026 at 2:48 PMUTC
    Planned
    September 18, 2026 at 2:48 PMUTC

    Between 1h30 and 4h00 CET on 20 Sept, we’ll be undergoing planned maintenance on Swan's payment system.

    As a result, incoming and outgoing SEPA Instant Credit Transfers, and International Credit Transfers, will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected.

    If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers.

Aug 2026

AUG27
LIVE - Verification of Payee
CompletedMaintenance30 minutes
  • Completed
    August 27, 2026 at 8:00 PMUTC
    Completed
    August 27, 2026 at 8:00 PMUTC
    Maintenance has completed successfully
  • In progress
    August 27, 2026 at 7:30 PMUTC
    In progress
    August 27, 2026 at 7:30 PMUTC
    Maintenance is now in progress
  • Planned
    August 19, 2026 at 1:35 PMUTC
    Planned
    August 19, 2026 at 1:35 PMUTC

    Between 21:30 and 22:00 CET on 27 August, we’ll be undergoing planned maintenance on Swan's Verification of Payee system. Incoming and outgoing VOP requests may fail for up to 5 minutes during this window.

LIVE - Swan API
ResolvedPartial outage2 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    As of 14h38, we are experiencing instability on the Swan API. We are investigating the root cause and will provide an update by 15h30.

LIVE - SEPA Instant Credit Transfers
ResolvedPartial outage1 hour 53 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    As of 19:05 CET, we are experiencing a total outage of incoming and outgoing SEPA Instant Credit Transfers. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer.

    We are currently investigating the issue and will provide the next update by 21:05 CET.

LIVE - SmartPIN Services
ResolvedPartial outage1 hour 55 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    As of 17h07, we are experiencing an outage of SmartPIN services due to an issue at an upstream provider. Card PINs delivered by SMS may not be available for users. We will provide an update by 18h30.

LIVE - Card Management
ResolvedPartial outage3 hours 45 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    The incident is ongoing. We will provide an update before 12h30.

  • Update
    UTC
    Update

    The incident is ongoing, and appears to be related to an issue at an upstream provider. We will provide the next update by 11h30.

  • Identified
    UTC
    Identified

    The incident is ongoing. We will provide the next update by 10h30.

  • Investigating
    UTC
    Investigating

    As of 7h52, we are experiencing an issue with card management (Create PIN/get PIN/etc.). We are investigating the incident and will provide the next update before 9h30.

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