Swan - Status Page

Dashboard experiencing major outage

Dashboard Insights Data Temporarily Unavailable (No Impact on Core Services)
  • Update
    Update

    Data recovery is blocked due to the third party provider. We are expecting a fix tomorrow.

  • Update
    Update

    Our service is recovering and new data is now flowing in and being processed normally. However, we’ve identified data gaps during the outage period and are actively working to backfill them.

    We will notify you immediately once we confirm data flows have resumed.

  • Update
    Update

    Our services are currently coming back online. We are actively monitoring the data flow and investigating potential discrepancies to ensure data integrity.

    We expect to have full confirmation and a return to normal operations within approximately 45 minutes.

  • Monitoring
    Monitoring

    Our third-party data providers has communicated an Estimated Time of Restoration of 15:00 UTC (16:00 Paris time).

    We are expecting another status update from them within the next 30 minutes. We will notify you immediately once we confirm data flows have resumed.

  • Identified
    Identified

    We are currently experiencing an incident impacting the update of data displayed in Dashboard Insights.
    As a result, Dashboard Insights data is temporarily not being refreshed, due to an issue with one of our third-party data providers.

    Our technical teams are actively monitoring the situation and working closely with our data provider to resolve it as quickly as possible. Please be assured that historical data is safely preserved and will be fully updated once the service is restored.

    We will keep you informed as the situation progresses.

100% - uptime

SEPA Credit Transfers - Operational

100% - uptime

SEPA Instant Credit Transfers - Operational

99% - uptime

International Credit Transfers - Operational

100% - uptime

Received SEPA Direct Debits - Operational

100% - uptime

Verification of Payee - Operational

100% - uptime
100% - uptime

Card payments - Operational

100% - uptime

Virtual & Physical Card Management - Operational

100% - uptime

Card shipping - Operational

100% - uptime
100% - uptime

Online Card Payments - Operational

100% - uptime

SEPA Direct Debits - Operational

100% - uptime

Check Collection (France) - Operational

100% - uptime
100% - uptime

Onboarding - Operational

100% - uptime

Identification - Operational

100% - uptime

Capital Deposits - Operational

100% - uptime
100% - uptime

API - Operational

100% - uptime

Dashboard - Major outage

99% - uptime

Web-banking - Operational

100% - uptime

Swan Support Center - Operational

100% - uptime
100% - uptime

Identity Access Management (IAM) & Strong Customer Authentication (SCA) - Operational

100% - uptime

User Notification (SMS & Email) - Operational

100% - uptime

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