Swan
All Systems Operational

About This Site

This is Swan’s status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
If you are experiencing an issue that is not reflected on this page, please raise a ticket through the support portal on the Swan Dashboard: https://partner-support.swan.io/hc/en-gb/requests/new

SEPA payment ? Operational
90 days ago
98.69 % uptime
Today
International credit transfers Operational
90 days ago
96.32 % uptime
Today
Card payment ? Operational
90 days ago
99.87 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Oauth Operational
90 days ago
99.99 % uptime
Today
Onboarding - Access to European Business Registries Operational
90 days ago
100.0 % uptime
Today
Web-banking Operational
90 days ago
100.0 % uptime
Today
Swan website ? Operational
90 days ago
100.0 % uptime
Today
Text messages Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 17, 2025

No incidents reported today.

Feb 16, 2025
Completed - The scheduled maintenance has been completed.
Feb 16, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 01:00 CET
Scheduled - On 16/02, from 1:00AM to 3AM CET, we will perform routine maintenance affecting both the live and sandbox environments. During this timeframe, the viewPhysicalCardPin mutation might be temporarily unavailable for a few minutes.
Feb 12, 15:09 CET
Feb 15, 2025

No incidents reported.

Feb 14, 2025
Resolved - This incident has been resolved.
Feb 14, 11:39 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 14, 10:44 CET
Update - We are continuing to investigate the issue. SEPA credit transfers are still impacted, card payments were impacted between 10:30 - 10:33 CET, SDD and ICT is partially impacted (processed, but with delays). We will provide updates accordingly.
Feb 14, 10:39 CET
Identified - Starting from 09:30 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted components:

Instant SEPA Credit Transfer
- Incoming: full outage, all transactions are rejected
- Outgoing: operational, but processed with delays

We are currently investigating the issue and working on deploying a fix. We will provide updates accordingly.

Feb 14, 10:04 CET
Resolved - This incident has been resolved.
Feb 14, 09:51 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 18:39 CET
Update - We are continuing to investigate the issue. Please find below the updated list of affected components:

SEPA Credit Transfers
- incoming: operational, but processed with delays
- outgoing: operational, but processed with delays

SEPA Instant
- incoming: full outage, all transactions are rejected
- outgoing: partial outage, only some transactions are processed

SEPA Direct Debit
- incoming: partial outage, only some transactions are processed
- outgoing: operational, but processed with delays

International Credit Transfers
- incoming: operational, but processed with delays
- outgoing: partial outage, only some transactions are processed

Cards: operational, but unstable

We will provide updates accordingly.

Feb 13, 18:30 CET
Update - We are continuing to investigate the issue. SEPA credit transfers are still impacted, card payments are once again impacted, SDD and ICT is partially impacted (processed, but with delays). We will provide updates accordingly.
Feb 13, 16:49 CET
Update - All card payments are operating normally since 15:15 CET.
Feb 13, 15:32 CET
Update - We are experiencing a failure in SEPA credit transfers since 13:52 and card payments since 14:58, resulting in all SCT to be refused and all card payments to be refused. We are currently investigating the issue and will provide updates accordingly.
Feb 13, 15:30 CET
Update - Starting from 14:58 CET, we are experiencing an additional affected component:
- Instant SEPA Credit Transfer In
- Card out transactions
We are currently investigating the issue and will provide updates accordingly.

Feb 13, 15:11 CET
Investigating - Starting from 13:50 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted features:
- Instant SEPA Credit Transfer In
We are currently investigating the issue and will provide updates accordingly.

Feb 13, 14:43 CET
Feb 13, 2025
Completed - The scheduled maintenance has been completed.
Feb 13, 03:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 03:00 CET
Scheduled - On 13/02, starting 3:00AM CET, we will perform routine maintenance affecting both the live and sandbox environments. During this time, users may experience brief instability or slowness for approximately 5 minutes.
Feb 11, 18:08 CET
Feb 12, 2025

No incidents reported.

Feb 11, 2025
Resolved - This incident has been resolved. The issue lasted from 18:14 CET until 20:48 CET.
Feb 11, 09:53 CET
Investigating - Starting from 18:14 CET, following user consent, the physical card PIN is not displayed as expected due to a technical error. We are currently investigating the issue and will provide updates accordingly
Feb 10, 18:53 CET
Feb 10, 2025
Resolved - Starting from 12:10PM CET until 14:00M CET, we experienced some lags with the processing of operations on accounts.
Feb 10, 14:18 CET
Feb 9, 2025
Completed - The scheduled maintenance has been completed.
Feb 9, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 03:00 CET
Scheduled - During the maintenance period, all incoming and outgoing instant credit transfers will be unavailable and automatically rejected.

For outgoing instant credit transfers, if the fallback method is activated, outgoing payments will be processed as regular SCTs and not as instant SCTs.

Feb 7, 13:17 CET
Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Resolved - All account statements were generated before 6.30 AM of the 06/02/2025. The incident is now resolved and closed.
Feb 6, 14:42 CET
Monitoring - The incident prevented us from correctly generating account statements until this morning. Our tech team has deployed a fix, and we are monitoring the results.
Feb 4, 14:18 CET
Investigating - An incident prevented us from correctly generating account statements this morning. The generation is postponed until Monday (03/02).
Feb 1, 10:38 CET
Feb 5, 2025

No incidents reported.

Feb 4, 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 23:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 23:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time. Card management APIs like creating cards/blocking cards/getting PIN won't be available during this maintenance.
Feb 3, 09:32 CET
Feb 3, 2025

No incidents reported.