Swan
SEPA & Card payment unstable
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 2024 - 23:51 CEST
Update - Card payments are working again
SEPA payments are still unstable
Oct 11, 2024 - 23:12 CEST
Investigating - The previous incident is ultimately not completely resolved. We are currently experiencing significant instabilities in SEPA and Card payments
Oct 11, 2024 - 23:02 CEST

About This Site

This is Swan’s status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
If you are experiencing an issue that is not reflected on this page, please let us know support@swan.io

Uptime over the past 90 days. View historical uptime.
SEPA payment ? Operational
90 days ago
99.94 % uptime
Today
International credit transfers Operational
90 days ago
99.99 % uptime
Today
Card payment ? Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
99.98 % uptime
Today
Oauth Operational
90 days ago
99.99 % uptime
Today
Onboarding - Access to European Business Registries Operational
90 days ago
99.25 % uptime
Today
Web-banking Operational
90 days ago
99.98 % uptime
Today
Swan website ? Operational
90 days ago
99.95 % uptime
Today
Text messages Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
LIVE - Provider maintenance event - SEPA Instant Credit Transfers unavailable Oct 12, 2024 22:00 - Oct 13, 2024 00:00 CEST
During the maintenance period, all incoming and outgoing instant credit transfers will be unavailable and automatically rejected.
For outgoing instant credit transfers, if the fallback method is activated, outgoing payments will be processed as regular SCTs and not as instant SCTs.
Posted on Oct 08, 2024 - 17:31 CEST
LIVE - Provider maintenance event - SEPA Instant Credit Transfers unavailable Oct 19, 2024 22:00-22:45 CEST
Our provider will have some interventions on their network on October 19th from 10:00PM to 10:45PM CET, affecting SEPA instant credit transfers.
During this period, no incoming and outgoing instant payments will be processed. All payments will be rejected.
For outgoing instant credit transfers, if the fallback method is activated, outgoing payments will be processed as regular SCTs and not as instant SCTs.
Posted on Oct 11, 2024 - 15:28 CEST
Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024
Instant credit transfert and card payment unavailable
Resolved - This incident has been resolved.
Oct 11, 22:48 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 22:42 CEST
Update - We are continuing to investigate this issue.
Oct 11, 22:29 CEST
Investigating - We are currently investigating this issue.
Oct 11, 22:07 CEST
LIVE/PROD - Internal network instabilities
Resolved - The incident is now resolved. Starting from 15:02CET to 15:58CET we experienced internal network instabilities which affected multiple components of the Swan API.
All components are now back to their full speed.
Oct 11, 16:21 CEST
Update - We are continuing to monitor for any further issues.
Oct 11, 16:05 CEST
Monitoring - The issue has been identified and we are currently monitoring the situation.
Oct 11, 16:02 CEST
Update - We are continuing to investigate this issue.
Oct 11, 15:54 CEST
Investigating - We are still investigating the issue and will provide updates accordingly.
Oct 11, 15:51 CEST
Monitoring - We are currently monitoring the situation and will provide updates accordingly.
Oct 11, 15:45 CEST
Investigating - We are currently experiencing internal network instabilities which can affect the Swan API.
We are currently investigating the issue and will provide updates accordingly.
Oct 11, 15:37 CEST
Oct 10, 2024
Back Office Tool Downtime
Resolved - The incident is resolved. The issue lasted between 3:06 PM and 6:20 PM on the 9th of October. All operational processes (e.g. onboarding) are up to the regular speed.
Oct 10, 13:54 CEST
Monitoring - Our back office tool is back since the 9th of October at 6:20 PM. Our teams have started clearing the onboarding backlog. Usual processing times can be expected from the end of the day onwards. We continue to monitor the stability of the cloud service.
Oct 10, 09:29 CEST
Identified - We are currently experiencing an outage with our back office tool used for processing onboardings, which has been down since 15:06 this afternoon.

The issue stems from a disruption with their cloud provider, who is actively working on a workaround to mitigate the impact. We are dependent on the provider to resolve the underlying issue.

In the meantime, we are preparing to organise our teams to address and clear the backlog as soon as the back office is restored.
Oct 9, 17:25 CEST
Oct 9, 2024
Oct 8, 2024
LIVE/PROD - Failure on International Credit Transfers
Resolved - This incident has been resolved.
Oct 8, 17:28 CEST
Identified - We are experiencing a failure in our credit transfers. Please find below the impacted features:

- International Credit Transfer Out

We are currently investigating the issue and will provide updates accordingly.
Oct 8, 16:28 CEST
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024
LIVE - Provider maintenance - SEPA Instant Credit Transfers unavailable
Completed - The scheduled maintenance has been completed.
Oct 5, 22:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 22:00 CEST
Scheduled - Our provider will have some interventions on their network on October 5th from 10:00PM to 10:30PM CET, affecting SEPA instant credit transfers.
During this period, no incoming and outgoing instant payments will be processed. All payments will be rejected.
For outgoing instant credit transfers, if the fallback method is activated, outgoing payments will be processed as regular SCTs and not as instant SCTs.
Oct 3, 11:20 CEST
Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Live Incident - Card Management
Resolved - This incident has been resolved.
Oct 1, 19:16 CEST
Update - We are continuing to monitor for any further issues.
Oct 1, 19:15 CEST
Update - We are continuing to monitor for any further issues.
Oct 1, 19:12 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 19:12 CEST
Investigating - We are experiencing issues related to card management (except transactions) on all platforms: dashboard, web banking and access via API.
Oct 1, 19:09 CEST
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

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