Swan
Identified - When creating a new account (associated with a Verified Account Holder), the IBAN is not automatically generated. We have identified the source of this issue and we are actively working to solve it
Dec 09, 2022 - 17:04 CET
Update - Due to an ongoing incident, around 5% of our Incoming SEPA Instant Credit Transfers are not finalized instantaneously (i.e. moved from the Upcoming to the Rejected or Booked status), but with a delay of up to 1 inter-bank business day.
A fix will be delivered in the third week of November.

Nov 09, 2022 - 14:53 CET
Identified - Due to an incident from our SEPA provider, around 10% of our Incoming SEPA Instant Credit Transfers are not instant. They are remaining with the status Upcoming. The status is updated to Rejected or Booked the day after rather than 10s after.
A fix will be delivered in the third week of November.

Nov 09, 2022 - 14:17 CET

About This Site

This is Swan’s status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
If you are experiencing an issue that is not reflected on this page, please let us know support@swan.io

SEPA payment ? Operational
90 days ago
99.96 % uptime
Today
Card payment ? Operational
90 days ago
99.96 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Oauth Operational
90 days ago
100.0 % uptime
Today
Onboarding Operational
90 days ago
99.96 % uptime
Today
Web-banking Operational
90 days ago
100.0 % uptime
Today
Swan website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
RELEASE: new features Dec 12, 2022 22:45 - Dec 13, 2022 01:45 CET
With our latest release, we realized that two rejection reason codes were missing for the recently released "SepaInstantCreditTransferOut" transactions:

- "BeneficiaryBankNotReachable" when the beneficiary bank cannot receive Sepa Instant Credit Transfers
- "SwanOffline" when Swan is offline for maintenance on the Sepa Instant Credit Transfers schemes (force majeur case)

Posted on Dec 09, 2022 - 15:23 CET
Past Incidents
Dec 10, 2022

No incidents reported today.

Dec 9, 2022

Unresolved incident: SANDBOX - Failure to generate IBANs for verified Account Holders.

Dec 8, 2022
Resolved - This incident has been resolved.
Dec 8, 18:19 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 7, 14:40 CET
Investigating - We are currently investigating this issue.
Dec 7, 12:09 CET
Dec 7, 2022
Completed - The scheduled release has been completed with no downtime.
Here is the change log for this release : https://docs.swan.io/help/change-log#6-december-2022

Dec 7, 00:05 CET
Verifying - Verification is currently underway for the maintenance items.
Dec 7, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 22:00 CET
Scheduled - A new version of Swan will be deployed.
There is no maintenance downtime scheduled, but you may notice some slowness at that time.

Dec 5, 09:48 CET
Dec 6, 2022
Dec 5, 2022
Resolved - We had some instabilities on Payments today from 12:30PM to 2PM : card payments and initiate transfer timeouts.
We are still under investigation.

Dec 5, 12:30 CET
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.