Swan
All Systems Operational

About This Site

This is Swan’s status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
If you are experiencing an issue that is not reflected on this page, please let us know support@swan.io

SEPA payment ? Operational
90 days ago
99.91 % uptime
Today
International credit transfers Operational
90 days ago
99.97 % uptime
Today
Card payment ? Operational
90 days ago
99.29 % uptime
Today
API Operational
90 days ago
99.93 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
Oauth Operational
90 days ago
99.93 % uptime
Today
Onboarding - Access to European Business Registries Operational
90 days ago
99.8 % uptime
Today
Web-banking Operational
90 days ago
99.94 % uptime
Today
Swan website ? Operational
90 days ago
100.0 % uptime
Today
Text messages Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 31, 2024

No incidents reported today.

May 30, 2024

No incidents reported.

May 29, 2024
Resolved - On May 29th, between 8:37 AM and 8:47 PM CET, a technical issue has caused some outgoing SEPA Instant Credit Transfers to remain in Pending status.
We will provide an update on the final status of these transactions (whether booked or rejected) shortly.

May 29, 08:30 CEST
May 28, 2024
Resolved - On May 28th, between 7:00 PM and 7:30 PM CET, a technical issue has caused some outgoing SEPA Instant Credit Transfers to remain in Pending status.
We will provide an update on the final status of these transactions (whether booked or rejected) shortly.

May 28, 07:00 CEST
May 27, 2024

No incidents reported.

May 26, 2024
Completed - The scheduled maintenance has been completed.
May 26, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:00 CEST
Scheduled - Outgoing and Incoming Instant transfers will be unavailable during this time slot. For outgoing transfers, you can use the fallback method, that will turn them into regular transfers. Incoming transfers will be rejected.
May 22, 07:57 CEST
May 25, 2024

No incidents reported.

May 24, 2024
Resolved - Starting from 24/05/2024 11:57am to 24/05/2024 18:07pm CET, some users encountered white screens during the Swan sign up flow. This incident has been resolved.
May 24, 12:00 CEST
Resolved - This incident has been resolved. All services are restored to fully operational.
May 24, 11:58 CEST
Update - Due to the outage on authentication, it's currently not possible to access the Swan Dashboard. We're currently investigating the issue.
May 24, 11:49 CEST
Investigating - Starting from 11h27 we are facing an outage of authentication and consent services. We're currently investigating the issue.
May 24, 11:41 CEST
May 23, 2024
Resolved - This incident has been resolved.
May 23, 12:00 CEST
Identified - Starting from 23/05/2024 between 10:45am CET and 11:55am CET, some transactions have been executed but will be displayed with delay.
Consequently, the webhooks related to these transactions will also face some delays.

May 23, 11:28 CEST
Resolved - This incident has been resolved.
May 23, 07:55 CEST
Investigating - Starting from 21/05/2024 09:41am to 22/05/2024 07:40pm CET, all Card Authorizations with an amount equal to 0 and where international payments are not activated have been rejected.
We are currently investigating on this issue.

May 22, 19:16 CEST
May 22, 2024
Resolved - This incident has been resolved.
May 22, 08:57 CEST
Monitoring - Between 21/05/2024 11:45pm and 22/05/2024 08:37am CET, some transactions have been executed but displayed with delay.
Please pay attention to webhooks that we will send to notify the final status of these transactions.

May 22, 08:38 CEST
May 21, 2024
Resolved - This incident has been resolved.
May 21, 17:37 CEST
Monitoring - Some transactions have been executed but displayed with delay. Please pay attention to webhooks that we will send to notify the final status of these transactions.
May 21, 16:55 CEST
Resolved - This incident has been resolved.
May 21, 11:20 CEST
Monitoring - Between 9:35AM and 10:35AM, some transactions have been executed but displayed with delay. Please pay attention to webhooks that we will send to notify the final status of these transactions.
May 21, 09:35 CEST
May 20, 2024
Resolved - Starting from 10.05 (CET) till 10.30 (CET) some transactions were missing when querying our API. Webhooks have not been sent regarding these transactions.

Now, all missing transactions are displayed and all corresponding webhooks are delivered.

NOTA BENE: this was a display issue. Transactions were processed correctly, but there was a delay in their display.

May 20, 10:00 CEST
May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 CEST
Scheduled - Outgoing and Incoming Instant transfers will be unavailable during this time slot. For outgoing transfers, you can use the fallback method, that will turn them into regular transfers.
May 14, 12:40 CEST
Completed - The scheduled maintenance has been completed.
May 19, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 CEST
Scheduled - We have planned maintenance on Sunday 19th of May from 00:00am to 02:00am (CET).
For 10 minutes during the planned maintenance period, it will not be possible to view physical card PINs.

May 6, 16:29 CEST
May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.