Swan
All Systems Operational

About This Site

This is Swan’s status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
If you are experiencing an issue that is not reflected on this page, please let us know support@swan.io

SEPA payment ? Operational
90 days ago
99.94 % uptime
Today
International credit transfers Operational
90 days ago
99.93 % uptime
Today
Card payment ? Operational
90 days ago
99.87 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Oauth Operational
90 days ago
100.0 % uptime
Today
Onboarding - Access to European Business Registries Operational
90 days ago
100.0 % uptime
Today
Web-banking Operational
90 days ago
100.0 % uptime
Today
Swan website ? Operational
90 days ago
100.0 % uptime
Today
Text messages Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 15, 2024

No incidents reported today.

Apr 14, 2024
Completed - The scheduled maintenance has been completed.
Apr 14, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:30 CEST
Scheduled - Our partner has planned a maintenance on Sunday 14th of April from 6.30am to 8.00am (CET).
During this time, Instant Credit Transfers will be unavailable.

Please be advised that during this time period, if you attempt to execute an OUTGOING instant credit transfer :
- if fallback is activated, a standard credit transfer will be created
- if no fallback is activated, the credit transfer will be rejected

Be advised as well that we will NOT be able to receive INCOMING instant credit transfers either.

Apr 12, 10:51 CEST
Apr 13, 2024
Resolved - All transactions are now available though our API
Apr 13, 14:43 CEST
Investigating - Some transactions are missing when querying our API. Webhooks have not been sent regarding these transactions. As soon as it’s restored, all missing transactions will be displayed and all corresponding webhooks will be delivered.

NOTA BENE : this is a display issue. Transactions are processed correctly, but there is delay in their display

Apr 13, 14:15 CEST
Resolved - Between 1:20PM and 2:00PM CET, SCT INST OUT were unavailable due to a technical incident.
Apr 13, 01:30 CEST
Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - This incident has been resolved.
Apr 9, 14:04 CEST
Monitoring - Some transactions are missing when querying our API. Webhooks have not been sent regarding these transactions. This issue is related to slowed traffic in our infrastructure. As soon as it’s restored, all missing transactions will be displayed and all corresponding webhooks will be delivered.

NOTA BENE : this is a display issue. Transactions are processed correctly, but there is delay in their display

Apr 9, 12:13 CEST
Completed - The scheduled maintenance has been completed.
Apr 9, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 23:00 CEST
Scheduled - Our provider will have some interventions on their network in order to keep improving the service quality and to respect PCI-DSS requirements. A maximum of 5 minutes service disruption is to be expected. Queries & Mutations related to Card Creation, Card Update, Card Status, PIN number and 3DS Platform will be impacted.
Mar 27, 16:07 CET
Apr 8, 2024
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Resolved - We experienced a partial outage on our API starting from 17:42 CET to 18:18 CET. We had a 100% error rate on all card related queries and mutations. Operations have been restored.
Apr 4, 18:00 CEST
Completed - The scheduled maintenance has been completed.
Apr 4, 14:47 CEST
Scheduled - The release has been successfully deployed. The changes can consulted here: https://docs.swan.io/changelog/4-april-2024
Apr 4, 14:47 CEST
Completed - The scheduled maintenance has been completed.
Apr 4, 01:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 23:00 CEST
Scheduled - Our provider will have some interventions on their network in order to keep improving the service quality and to respect PCI-DSS requirements. A maximum of 5 minutes service disruption is to be expected. Queries & Mutations related to Card Creation, Card Update, Card Status, PIN number and 3DS Platform will be impacted.
Mar 27, 16:05 CET
Apr 3, 2024
Resolved - We experienced failure in cards related mutations & queries (physical, virtual and Single-Use Virtual Cards) starting from 09:48 AM CET to 11:30 AM CET.
Apr 3, 09:48 CEST
Resolved - This incident has been resolved.
Apr 3, 09:48 CEST
Investigating - Card authorizations with an amount equal to 0 are currently rejected since 09:06am CET today. We are currently investigating on this issue.
Apr 3, 09:06 CEST
Completed - The scheduled maintenance has been completed.
Apr 3, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 23:00 CEST
Scheduled - Our provider will have some interventions on their network in order to keep improving the service quality and to respect PCI-DSS requirements. A maximum of 5 minutes service disruption is to be expected. Queries & Mutations related to Card Creation, Card Update, Card Status, PIN number and 3DS Platform will be impacted.
Mar 27, 16:04 CET
Apr 2, 2024
Apr 1, 2024

No incidents reported.