Swan
All Systems Operational

About This Site

This is Swan’s status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
If you are experiencing an issue that is not reflected on this page, please let us know support@swan.io

Uptime over the past 90 days. View historical uptime.
SEPA payment ? Operational
90 days ago
99.82 % uptime
Today
International credit transfers Operational
90 days ago
99.93 % uptime
Today
Card payment ? Operational
90 days ago
99.31 % uptime
Today
API Operational
90 days ago
99.89 % uptime
Today
Dashboard Operational
90 days ago
99.93 % uptime
Today
Oauth Operational
90 days ago
99.93 % uptime
Today
Onboarding - Access to European Business Registries Operational
90 days ago
99.94 % uptime
Today
Web-banking Operational
90 days ago
99.94 % uptime
Today
Swan website ? Operational
90 days ago
99.95 % uptime
Today
Text messages Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
LIVE - Delay in transaction display and sending related webhooks
Resolved - This incident has been resolved. The delay lasted between 10:27 and 10:52 CET.
Jul 25, 11:01 CEST
Investigating - Starting from 10:27 CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.
Jul 25, 10:49 CEST
Jul 24, 2024
Internal Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:00 CEST
Scheduled - We will be undergoing scheduled maintenance on our card management system. We do not expect any downtime, but you may experience slowness with our API, particularly with card creation, updating card statuses, activation of cards, and viewing sensitive card information (card numbers & PIN).
Jul 23, 14:32 CEST
SANDBOX - Display of Accounts in sandbox are currently not working
Resolved - We deployed a configuration update in order to fix the issue
Jul 24, 13:07 CEST
Investigating - We are currently experiencing a technical issue with the display of accounts in the dashboard in sandbox. We are investigating the issue and will update you as soon as possible.
Jul 24, 12:36 CEST
PROD-LIVE : delay in webhooks delivery
Resolved - This incident has been resolved.
Jul 24, 10:22 CEST
Identified - We are currently experiencing delay in webhooks delivery. A fix is already under implementation. As soon as it is fully in production, all delayed webhooks will be duly delivered.
Jul 24, 10:04 CEST
LIVE - Sepa Instant Credit Transfer IN are currently not working
Resolved - We experienced a failure in SEPA Credit Transfer Instant IN between 04:14 and 04:30 and from 06:04 to 06:34 CET. Regular Sepa Credit Transfers and Sepa Instant Credit Transfer OUT were not affected.
Jul 24, 04:00 CEST
Jul 23, 2024
Limited access to Swan Support Center
Resolved - This incident has been resolved.
Jul 23, 18:14 CEST
Investigating - Starting from 2:30pm CET, we have been experiencing issues on support center authentication resulting on the incapacity to login.
We are currently investigating on this issue.
Jul 23, 15:11 CEST
LIVE - Delay in transaction display and sending related webhooks
Resolved - This incident has been resolved.
Jul 23, 03:56 CEST
Identified - Starting from 01:50am CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.
Jul 23, 02:41 CEST
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
LIVE - Delay in transaction display and sending related webhooks
Resolved - This incident has been resolved since 15.18
Jul 19, 15:22 CEST
Identified - Starting from 14:28 CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.
Jul 19, 15:13 CEST
Jul 18, 2024
LIVE - Delay in transaction display and sending related webhooks
Resolved - This incident has been resolved.
Jul 18, 20:02 CEST
Identified - Starting from 19:13 CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.
Jul 18, 19:49 CEST
Jul 17, 2024
LIVE - Sepa Instant Credit Transfer IN are currently not working
Resolved - The incident has been resolved. The outage occurred between 20:50 and 22:03 CET.
Jul 17, 22:29 CEST
Update - Issue fixed
Jul 17, 22:27 CEST
Investigating - We are currently investigating this issue.
Jul 17, 21:00 CEST
Jul 16, 2024

No incidents reported.

Jul 15, 2024
LIVE - Degraded performance on identification
Resolved - The incident has been resolved. The degradation occurred between 10:29 and 13:01 CET. All identification statuses are up to date since 14:25 CET.
Jul 15, 14:34 CEST
Identified - Users can complete identification, but the results may take several dozen minutes instead of the usual less than 5 minutes. The cause of the incident has been identified, and we are working on implementing a fix.
Jul 15, 11:58 CEST
Investigating - We are experiencing degraded performance in the identification process since 10:29CET.
We are investigating the issue and will update you as soon as possible.
Jul 15, 11:42 CEST
LIVE - Degraded performance on international transfers
Resolved - This incident has been resolved.
Jul 15, 10:46 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 11:49 CEST
Investigating - We are currently experiencing a technical issue with the query internationalCreditTransferTransactionDetailsDynamicForm. This is causing timeouts on outgoing International Credit Transfers. We are investigating the issue and will update you as soon as possible.
Jul 1, 16:13 CEST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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