Swan
All Systems Operational

About This Site

This is Swan’s status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
If you are experiencing an issue that is not reflected on this page, please let us know support@swan.io

SEPA payment ? Operational
90 days ago
99.82 % uptime
Today
International credit transfers Operational
90 days ago
99.93 % uptime
Today
Card payment ? Operational
90 days ago
99.33 % uptime
Today
API Operational
90 days ago
99.89 % uptime
Today
Dashboard Operational
90 days ago
99.93 % uptime
Today
Oauth Operational
90 days ago
99.93 % uptime
Today
Onboarding - Access to European Business Registries Operational
90 days ago
99.75 % uptime
Today
Web-banking Operational
90 days ago
99.94 % uptime
Today
Swan website ? Operational
90 days ago
100.0 % uptime
Today
Text messages Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 16, 2024

No incidents reported today.

Jul 15, 2024
Resolved - The incident has been resolved. The degradation occurred between 10:29 and 13:01 CET. All identification statuses are up to date since 14:25 CET.
Jul 15, 14:34 CEST
Identified - Users can complete identification, but the results may take several dozen minutes instead of the usual less than 5 minutes. The cause of the incident has been identified, and we are working on implementing a fix.
Jul 15, 11:58 CEST
Investigating - We are experiencing degraded performance in the identification process since 10:29CET.
We are investigating the issue and will update you as soon as possible.

Jul 15, 11:42 CEST
Resolved - This incident has been resolved.
Jul 15, 10:46 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 11:49 CEST
Investigating - We are currently experiencing a technical issue with the query internationalCreditTransferTransactionDetailsDynamicForm. This is causing timeouts on outgoing International Credit Transfers. We are investigating the issue and will update you as soon as possible.
Jul 1, 16:13 CEST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - Starting 01:10 to 01:37 CET on 11/07/2024, we experienced failure in all card management actions.
Jul 11, 01:00 CEST
Jul 10, 2024

No incidents reported.

Jul 9, 2024
Resolved - The incident has been resolved. The outage was between 11:00 - 12:02 CET.
Jul 9, 13:55 CEST
Investigating - Since 11:30 CET, we have been experiencing a failure in Sepa Instant Credit Transfer OUT. Regular Sepa Credit Transfers and Sepa Instant Credit Transfer IN are not affected.
We are currently investigating the issue and will provide updates accordingly.

Jul 9, 11:37 CEST
Jul 8, 2024
Resolved - Starting 6:30pm to 8:40pm CET on 08/07/2024, we experienced failure in displaying card PIN codes due to a technical issue.
Jul 8, 18:30 CEST
Resolved - This incident has been resolved.
Jul 8, 11:24 CEST
Update - We are continuing to investigate this issue.
Jul 8, 11:10 CEST
Investigating - Starting from 10:40am CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.
Jul 8, 11:08 CEST
Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024
Resolved - A fix has been implemented, and this incident has been resolved.
The outage was between 11:02 - 12:06 CET

Jul 5, 12:16 CEST
Investigating - Since 11:00 CET, we have been experiencing a failure in Instant Credit Transfer OUT and International Credit Transfers OUT.
We are currently investigating the issue and will provide updates accordingly.

Jul 5, 12:03 CEST
Jul 4, 2024
Resolved - Between 12:00 PM CET and 12:36 PM CET, we experienced a lag in the display of transactions. Consequently, transaction webhooks and display in the API were delayed. The execution of transactions was not impacted by the incident.
Jul 4, 14:24 CEST
Jul 3, 2024
Resolved - This incident has been resolved.
Jul 3, 14:40 CEST
Investigating - Since 10:25 CET, uploading supporting document is not working due to a technical incident.
The issue is only affecting uploads via API. We are investigating this issue while implementing a workaround.

Jul 3, 14:20 CEST
Jul 2, 2024
Resolved - This incident has been resolved.
Jul 2, 16:17 CEST
Monitoring - A fix has been implemented and we are monitoring the results. The webhooks messages will be sent very soon.
Jul 2, 16:09 CEST
Investigating - We are experiencing some delays in some webhooks.
Some messages are in the queue and will be processed as soon as possible.

Jul 2, 15:59 CEST
Resolved - This incident has been resolved.
Jul 2, 09:21 CEST
Monitoring - A fix has been implemented and we're monitoring the result. All shipping info for physical cards is now displayed.
Jun 27, 14:02 CEST
Update - We are continuing to work on a fix for this issue.
Notice that only cards dispatched from France are impacted.

Jun 21, 17:01 CEST
Identified - We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Tuesday 14th June. The cards have been dispatched correctly, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.
Jun 21, 13:39 CEST
Completed - The scheduled maintenance has been completed.
We experienced no downtime, but we had 15 minutes of degraded performance and some card transactions were impacted.

Jul 2, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 23:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
We do not expect any downtime, but you may experience some slowness.

Jun 28, 12:18 CEST