Swan
Identified - The issue has been identified and a fix is being implemented
Mar 17, 2023 - 11:00 CET
Identified - We are experiencing some latencies regarding onboarding companies API, We've identified the issue coming from one of our partners and we are currently working on a hotfix that will be deployed soon
Mar 10, 2023 - 15:24 CET

About This Site

This is Swan’s status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
If you are experiencing an issue that is not reflected on this page, please let us know support@swan.io

SEPA payment ? Operational
90 days ago
99.93 % uptime
Today
Card payment ? Operational
90 days ago
99.93 % uptime
Today
API Degraded Performance
90 days ago
99.99 % uptime
Today
Dashboard Degraded Performance
90 days ago
99.99 % uptime
Today
Oauth Degraded Performance
90 days ago
99.91 % uptime
Today
Onboarding Degraded Performance
90 days ago
100.0 % uptime
Today
Web-banking Operational
90 days ago
100.0 % uptime
Today
Swan website ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
LIVE - SEPA Instant Credit Transfer maintenance Mar 25, 2023 23:00 - Mar 26, 2023 05:00 CEST
The issuing & reception of SEPA Instant Credit Transfer transactions will be unavailable during this maintenance.
Posted on Mar 22, 2023 - 16:03 CET
We will be undergoing scheduled maintenance during this time.
Posted on Feb 17, 2023 - 16:00 CET
PAYMENT RELEASE: new version of Swan Mar 29, 2023 22:00 - Mar 30, 2023 00:00 CEST
A new version of Swan will be deployed.
There is no maintenance downtime scheduled, but you may notice some slowness at that time.

Posted on Mar 21, 2023 - 12:20 CET
Past Incidents
Mar 25, 2023

No incidents reported today.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Resolved - This incident has been resolved.
Mar 23, 12:56 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 23, 11:33 CET
Mar 22, 2023

No incidents reported.

Mar 21, 2023
Completed - The scheduled maintenance has been completed.
Mar 21, 15:31 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 15:31 CET
Scheduled - The release has been successfully deployed. The changes can consulted here: https://docs.swan.io/help/change-log#21-march-2023
Mar 21, 15:27 CET
Resolved - This incident has been resolved.
Mar 21, 09:37 CET
Monitoring - A fix has been implemented since 0:00AM GMT+2 and our card provider are monitoring the results.
Mar 17, 13:58 CET
Identified - Carholders will get this following message when they want to display their PIN code : "Your PIN is not available. Please try again later".
Our card provider is working on resolving this issue.

Mar 16, 17:23 CET
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Unresolved incident: API - longer response time.

Mar 16, 2023
Resolved - This incident has been resolved.
Mar 16, 11:15 CET
Identified - We are experiencing some time lags when our APIs are called. We are aware of this and are actively working to bring it back to normal workflow
Mar 16, 07:00 CET
Mar 15, 2023
Resolved - This incident has been resolved.
Mar 15, 13:52 CET
Monitoring - We are continuing to monitor for any further issues.
Mar 15, 10:46 CET
Identified - We are experiencing SMS delivery delays when sending messages to Orange network in France. Our partner is currently working on a fix to resolve the issue
Mar 15, 09:31 CET
Mar 14, 2023

No incidents reported.

Mar 13, 2023
Completed - The scheduled maintenance has been completed.
Mar 13, 18:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 14:00 CET
Scheduled - We will release an internal tool. We might experience some delays in the processing of Incoming SEPA Credit transfers (SCT-IN)
Mar 8, 16:06 CET
Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.