Swan - Notice history

All systems operational

100% - uptime

SEPA Credit Transfers - Operational

100% - uptime
Aug 2025 · 99.89%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Instant SEPA Credit Transfers - Operational

99% - uptime
Aug 2025 · 99.26%Sep · 100.0%Oct · 97.28%

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Aug 2025
Sep 2025
Oct 2025

International Credit Transfers - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.71%

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Aug 2025
Sep 2025
Oct 2025

SEPA Direct Debits - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Verification of Payee - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
100% - uptime

Card payments - Operational

100% - uptime
Aug 2025 · 99.93%Sep · 99.88%Oct · 99.00%

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Aug 2025
Sep 2025
Oct 2025

Card management - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.87%

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Aug 2025
Sep 2025
Oct 2025

Card shipping - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
100% - uptime

Onboarding - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 99.96%Oct · 99.65%

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Aug 2025
Sep 2025
Oct 2025

Identification - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
99% - uptime

API - Operational

99% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 96.17%

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Aug 2025
Sep 2025
Oct 2025

Dashboard - Operational

99% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 97.04%

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Aug 2025
Sep 2025
Oct 2025

Web-banking - Operational

99% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 97.04%

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Aug 2025
Sep 2025
Oct 2025

Swan Support Center - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
99% - uptime

Identity Access Management (IAM) & Strong Customer Authentication (SCA) - Operational

99% - uptime
Aug 2025 · 100.0%Sep · 99.72%Oct · 96.92%

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Aug 2025
Sep 2025
Oct 2025

Text messages (SMS) - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.58%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

LIVE - Card Transactions/API
  • Resolved
    Resolved

    This incident has been resolved and all associated issues have been remediated.

  • Update
    Update

    We have completed several remediation actions and are in progress for all remaining tasks. We are continuing to work towards an EOD resolution. Next update will be posted before 18h00.

  • Update
    Update

    Card actions continue to be stable. We are completing final actions to remediate side effects of the root issue and anticipate that to be resolved by end of day. Next update will be at 16h to confirm timing.

  • Update
    Update

    We are continuing to monitor the fix and resolve associated issues with affected partners. We will provide the next update at 14h00 CET.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. Card transactions are back to processing as normal.

  • Update
    Update

    We are continuing to work on the root cause of this issue, but anticipate an initial resolution by 18h. Next update will be no later than 17h45 to confirm timing. Card transactions are still paused for the time being.

  • Update
    Update

    We are continuing to work on a fix for this incident. We have momentarily paused card processing to control the issue. We will provide another update no later than 17h.

  • Identified
    Identified

    We are continuing to investigate this incident. We have identified that it is also affecting card transactions. We will provide the next update before 16h30.

  • Investigating
    Investigating

    As of 15:05 CET, we are experiencing a global issue with our API. We are investigating the root cause and will provide the next update at 16h CET.

LIVE - Capital Deposit Progression
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We have implemented a fix and are awaiting 3rd party validation. Next update will be posted before 18h CET.

  • Update
    Update

    We are continuing to work on a fix for this incident. Next update will be posted before 16h CET.

  • Update
    Update

    We have identified the issue and are working on a fix. We will provide the next update before 14h CET

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Starting from Oct 22, we are experiencing a technical issue that is blocking the progress of capital deposit cases. Capital deposits sent to the notary on Oct 22 onward are currently unable to progress past the "Waiting For Share Deposit Certificate" case status stage. We are investigating the root cause and will provide the next update by 12 PM CET.

LIVE - Outgoing International Transfers
  • Resolved
    Resolved

    This incident has been resolved. Closure details to follow.

  • Update
    Update

    We are continuing to investigate the root cause. We will provide the next update at 14h30 CET.

  • Update
    Update

    Issue appears to only be affecting the initiation of transfers. Processing of existing transfers is proceeding as usual.

  • Investigating
    Investigating

    Outgoing International Credit Transfers are currently failing. We are investigating the root cause and will provide an update in one hour (13:00 CET)

LIVE - User Information Management
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    From 9:45 AM CET, Passcode Reset and Edit Phone Number components are impacted by a technical issue. We are investigating and will provide updates.

LIVE - Maintenance PIN not available
  • Completed
    October 22, 2025 at 8:00 AM
    Completed
    October 22, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    October 22, 2025 at 7:00 AM
    In progress
    October 22, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    October 22, 2025 at 7:00 AM
    Planned
    October 22, 2025 at 7:00 AM

    On October 22, from 05:00 AM to 06:00 AM CET, we will be undergoing scheduled maintenance.

    During this time, the ChoosePIN and ViewPIN mutations will not be available to end users.

Sep 2025

LIVE - Reset Passcode and Edit Phone Number flows impacted
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We're experiencing degraded performance on some Reset Passcode flow & some Edit Phone Number flow.
    We are currently looking into the issue and will make sure to provide updates.

Email Processing Delays
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Starting from 12:56 CET, we experienced some time lags when sending email processing. Some emails might not be sent.
    We are aware of this and are actively working to bring it back to normal workflow

LIVE - Card payments are temporarily unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    Starting from 14:07 (to 14:56) CET, we experienced a failure in Card Payments due to 3DS service is temporarily unavailable. We implemented a fix and are currently monitoring the result.
LIVE - Maintenance on card payments
  • Completed
    September 24, 2025 at 11:45 PM
    Completed
    September 24, 2025 at 11:45 PM
    Maintenance has completed successfully
  • In progress
    September 24, 2025 at 11:30 PM
    In progress
    September 24, 2025 at 11:30 PM
    Maintenance is now in progress
  • Planned
    September 24, 2025 at 11:30 PM
    Planned
    September 24, 2025 at 11:30 PM

    On September 25th, from 01:30 CET to 01:45 CET, we will be undergoing planned maintenance impacting card payments.

    As a result, card payments will not be available during this period.

LIVE - Maintenance on card component
  • Completed
    September 24, 2025 at 9:45 PM
    Completed
    September 24, 2025 at 9:45 PM
    Maintenance has completed successfully
  • In progress
    September 24, 2025 at 9:00 PM
    In progress
    September 24, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    September 24, 2025 at 9:00 PM
    Planned
    September 24, 2025 at 9:00 PM

    On September 24th, from 23:00 CET to 23:45 CET, we will be undergoing planned maintenance impacting card operations.

    As a result, viewing the card numbers and the PIN not be available during this period.

Aug 2025

LIVE - SEPA Instant Credit Transfer in and out are unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We found the root cause and we have implemented a fix

  • Investigating
    Investigating
    Starting from 17:30 CET, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly.
LIVE - Maintenance PIN not available
  • Completed
    August 24, 2025 at 1:00 AM
    Completed
    August 24, 2025 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    August 23, 2025 at 11:00 PM
    In progress
    August 23, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    August 23, 2025 at 11:00 PM
    Planned
    August 23, 2025 at 11:00 PM

    On August 24, from 01:00 AM to 03:00 AM CET, we will be undergoing scheduled maintenance.

    During this time, the PIN display will not be available to end users.

Disruption on the API
  • Resolved
    Resolved

    This incident has been resolved. The incident occurred from 15:16 to 15:40 and from 16:10 to 16:13 CET.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. In a few cases, the issue caused timeouts in the 3DS consent flow.

  • Investigating
    Investigating

    Starting 03:31 PM CET, we are experiencing degraded performance on our API. We are currently investigating this incident and will provide updates accordingly.

Disruptions on card payments
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Starting from 15:20 to 15:50 CET, we experienced a disruption in card payments, leading to card payments failing or delays in processing.

LIVE - SEPA Instant Credit Transfer in and out are unavailable
  • Resolved
    Resolved
    This incident has been resolved. The issue lasted from 11:20 to 14:40 CET.
  • Investigating
    Investigating
    Starting from 11:20AM CET, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly.

Aug 2025 to Oct 2025

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