Swan - LIVE - One Time Passcodes & 3DS Verification – Incident details

All systems operational

LIVE - One Time Passcodes & 3DS Verification

Resolved
Partial outage 30 %
Started about 22 hours agoLasted about 1 hour

Affected

Account Management

Partial outage from 5:14 PM to 6:24 PM, Operational from 6:24 PM to 6:24 PM

Identity Access Management (IAM) & Strong Customer Authentication (SCA)

Partial outage from 5:14 PM to 6:24 PM, Operational from 6:24 PM to 6:24 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The issues appear to be related to an outage at a provider. Failed consents have dropped. We are continuing to monitor the situation.

  • Investigating
    Investigating

    As of 15h44, we are experiencing a technical issue that is impacting One Time Passcodes (OTP) and 3DS verification. Verification actions may fail when a user attempts them. We are working on a fix and will provide and update by 19h