Swan Status - Incident history https://status.swan.io Swan Sat, 20 Jun 2026 23:00:00 +0000 LIVE - SmartPIN Services Type: Maintenance Affected Components: Virtual & Physical Card Management Jun 20, 23:00:00 GMT+0 - Identified - From **1h00** to **3h00** CET on **21 June**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window. Type: Maintenance

Affected Components:

<p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - From **1h00** to **3h00** CET on **21 June**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window..</p> ]]> Sat, 20 Jun 2026 23:00:00 +0000 https://status.swan.io/maintenance/cmpy28eso00oxqulucosnu3rq https://status.swan.io/maintenance/cmpy28eso00oxqulucosnu3rq LIVE - SmartPIN Services Type: Maintenance Affected Components: Virtual & Physical Card Management Jun 10, 15:06:04 GMT+0 - Identified - From **4h00** to **4h30** CET on **15 June**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window. Type: Maintenance

Affected Components:

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>15:06:04</var> GMT+0</small><br><strong>Identified</strong> - From **4h00** to **4h30** CET on **15 June**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window..</p> ]]> Mon, 15 Jun 2026 02:00:00 +0000 https://status.swan.io/maintenance/cmq87baw50030qm6kktu3vxse https://status.swan.io/maintenance/cmq87baw50030qm6kktu3vxse SEPA Instant Payments Disruption Type: Incident Duration: 1 hour and 57 minutes Affected Components: SEPA Instant Credit Transfers Jun 13, 22:52:00 GMT+0 - Investigating - As of 00:52 CET on June 14, we are experiencing an issue with SEPA Instant Payments (incoming and outgoing). We are currently investigating the root cause. Jun 14, 00:49:20 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 57 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>22:52:00</var> GMT+0</small><br><strong>Investigating</strong> - As of 00:52 CET on June 14, we are experiencing an issue with SEPA Instant Payments (incoming and outgoing). We are currently investigating the root cause..</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>00:49:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 13 Jun 2026 22:52:00 +0000 https://status.swan.io/incident/cmqd04di205m5qj65k8wk1ri2 https://status.swan.io/incident/cmqd04di205m5qj65k8wk1ri2 LIVE - SEPA Credit Transfers (Instant + International) Type: Maintenance Duration: 44 minutes Affected Components: SEPA Instant Credit Transfers Jun 12, 15:33:34 GMT+0 - Identified - Between 18h40 and 19h25 CET on 13 June, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers and International Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers. Jun 13, 16:40:01 GMT+0 - Identified - Maintenance is now in progress Jun 13, 17:24:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 44 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>15:33:34</var> GMT+0</small><br><strong>Identified</strong> - Between 18h40 and 19h25 CET on 13 June, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers and International Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>16:40:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>17:24:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 13 Jun 2026 16:40:00 +0000 https://status.swan.io/maintenance/cmqb36dcr0aqvnu9s634ba4sm https://status.swan.io/maintenance/cmqb36dcr0aqvnu9s634ba4sm LIVE - API Type: Incident Duration: 4 hours and 26 minutes Affected Components: API Jun 11, 11:10:15 GMT+0 - Investigating - As of 12h40, we have identified a delay in some payments appearing in the API after execution. We are investigating the root cause, and will provide the next update by 14h30. Jun 11, 12:26:20 GMT+0 - Investigating - This incident is also impacting transaction visualization on Partner Dashboards, causing a delay in transaction being successfully processed and the transaction being reflected in the dashboard. Please avoid multiple retries of the same transaction for the time being. Jun 11, 14:55:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 11, 15:36:20 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 26 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>11:10:15</var> GMT+0</small><br><strong>Investigating</strong> - As of 12h40, we have identified a delay in some payments appearing in the API after execution. We are investigating the root cause, and will provide the next update by 14h30..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>12:26:20</var> GMT+0</small><br><strong>Investigating</strong> - This incident is also impacting transaction visualization on Partner Dashboards, causing a delay in transaction being successfully processed and the transaction being reflected in the dashboard. Please avoid multiple retries of the same transaction for the time being..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>14:55:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>15:36:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 11 Jun 2026 11:10:15 +0000 https://status.swan.io/incident/cmq9ebvqe01dtp5ltzk91xfeo https://status.swan.io/incident/cmq9ebvqe01dtp5ltzk91xfeo LIVE - SEPA Instant Credit Transfers Type: Maintenance Duration: 1 hour and 40 minutes Affected Components: SEPA Instant Credit Transfers Jun 6, 23:30:01 GMT+0 - Identified - Maintenance is now in progress Jun 7, 01:10:00 GMT+0 - Completed - Maintenance has completed successfully Jun 6, 23:30:00 GMT+0 - Identified - Between 1h30 and 3h10 CET on 7 June, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers. Type: Maintenance

Duration: 1 hour and 40 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>23:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>01:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Identified</strong> - Between 1h30 and 3h10 CET on 7 June, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers..</p> ]]> Sat, 6 Jun 2026 23:30:00 +0000 https://status.swan.io/maintenance/cmpy39jme00xonwxfg1u7g7os https://status.swan.io/maintenance/cmpy39jme00xonwxfg1u7g7os LIVE - SEPA Instant Credit Transfers Type: Incident Duration: 1 day, 22 hours and 17 minutes Affected Components: SEPA Instant Credit Transfers Jun 1, 16:36:42 GMT+0 - Identified - Some further instability has been observed. We will provide an update tomorrow morning with additional information. Jun 3, 09:03:20 GMT+0 - Identified - This incident is still active. Jun 2, 14:48:33 GMT+0 - Identified - This incident is still active. Jun 1, 14:57:18 GMT+0 - Identified - The outage is impacting both incoming and outgoing SEPA Instant Credit Transfers. Jun 1, 14:18:23 GMT+0 - Investigating - As of **15h22** CET, we are experiencing a **partial** outage of outgoing SEPA Instant Credit Transfers due to instability at an external bank. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue with our banking provider and will provide the next update by **17h.** Jun 1, 15:12:09 GMT+0 - Identified - We are continuing to await updates on the status of this outage. Next update will be provided by 18h. Jun 2, 07:52:29 GMT+0 - Identified - This incident is still active. Jun 1, 15:49:24 GMT+0 - Identified - The incident is ongoing and we are awaiting the next communication. We will provide a final update for the day by 18h30. Jun 1, 16:30:04 GMT+0 - Monitoring - The issue appears to be resolved, and we are currently monitoring the result. Jun 3, 12:35:22 GMT+0 - Identified - This incident is still active. Jun 3, 12:35:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 22 hours and 17 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>16:36:42</var> GMT+0</small><br><strong>Identified</strong> - Some further instability has been observed. We will provide an update tomorrow morning with additional information. .</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:03:20</var> GMT+0</small><br><strong>Identified</strong> - This incident is still active..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>14:48:33</var> GMT+0</small><br><strong>Identified</strong> - This incident is still active. .</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>14:57:18</var> GMT+0</small><br><strong>Identified</strong> - The outage is impacting both incoming and outgoing SEPA Instant Credit Transfers. .</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>14:18:23</var> GMT+0</small><br><strong>Investigating</strong> - As of **15h22** CET, we are experiencing a **partial** outage of outgoing SEPA Instant Credit Transfers due to instability at an external bank. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue with our banking provider and will provide the next update by **17h.**.</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:12:09</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to await updates on the status of this outage. Next update will be provided by 18h. .</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>07:52:29</var> GMT+0</small><br><strong>Identified</strong> - This incident is still active..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:49:24</var> GMT+0</small><br><strong>Identified</strong> - The incident is ongoing and we are awaiting the next communication. We will provide a final update for the day by 18h30..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>16:30:04</var> GMT+0</small><br><strong>Monitoring</strong> - The issue appears to be resolved, and we are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>12:35:22</var> GMT+0</small><br><strong>Identified</strong> - This incident is still active..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>12:35:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 1 Jun 2026 14:18:23 +0000 https://status.swan.io/incident/cmpvanayq00jppgx9cjbpvafp https://status.swan.io/incident/cmpvanayq00jppgx9cjbpvafp LIVE - SEPA Instant Credit Transfers Type: Maintenance Duration: 1 hour and 50 minutes Affected Components: SEPA Instant Credit Transfers May 30, 07:00:00 GMT+0 - Identified - Between 2h00 and 3h50 CET on 31 Mai, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers. May 30, 07:00:01 GMT+0 - Identified - Maintenance is now in progress May 30, 08:50:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 50 minutes

Affected Components:

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Between 2h00 and 3h50 CET on 31 Mai, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>08:50:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 30 May 2026 07:00:00 +0000 https://status.swan.io/maintenance/cmpr9sotw00w0qln4ofwl7jsm https://status.swan.io/maintenance/cmpr9sotw00w0qln4ofwl7jsm LIVE - SEPA Instant Credit Transfers Type: Incident Duration: 2 hours and 11 minutes Affected Components: SEPA Instant Credit Transfers May 29, 15:54:00 GMT+0 - Investigating - As of **17h54** CET, we are experiencing a **partial** outage of **outgoing** SEPA Instant Credit Transfers for a subset of BICs. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue and will provide the next update by **18h30** May 29, 16:43:08 GMT+0 - Identified - The issue is due to an outage at an upstream provider. We await further details from them, and will provide the next update during business hours. May 29, 18:05:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 29, 18:05:01 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 11 minutes

Affected Components:

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>15:54:00</var> GMT+0</small><br><strong>Investigating</strong> - As of **17h54** CET, we are experiencing a **partial** outage of **outgoing** SEPA Instant Credit Transfers for a subset of BICs. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue and will provide the next update by **18h30**.</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>16:43:08</var> GMT+0</small><br><strong>Identified</strong> - The issue is due to an outage at an upstream provider. We await further details from them, and will provide the next update during business hours. .</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>18:05:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>18:05:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 29 May 2026 15:54:00 +0000 https://status.swan.io/incident/cmpr41y3m04igqpmbl3jd83u9 https://status.swan.io/incident/cmpr41y3m04igqpmbl3jd83u9 LIVE - SEPA Instant Credit Transfers Type: Incident Duration: 9 hours and 20 minutes Affected Components: SEPA Instant Credit Transfers May 29, 07:58:47 GMT+0 - Resolved - This incident has been resolved. May 28, 22:38:46 GMT+0 - Investigating - Between 23:20 and 23:59 CET, we experienced a partial outage of incoming and outgoing SEPA Instant Credit Transfers. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. The situation has returned to normal and we are currently monitoring the system closely to ensure stability. Type: Incident

Duration: 9 hours and 20 minutes

Affected Components:

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>07:58:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>22:38:46</var> GMT+0</small><br><strong>Investigating</strong> - Between 23:20 and 23:59 CET, we experienced a partial outage of incoming and outgoing SEPA Instant Credit Transfers. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. The situation has returned to normal and we are currently monitoring the system closely to ensure stability..</p> ]]> Thu, 28 May 2026 22:38:46 +0000 https://status.swan.io/incident/cmpq2rdzd02evpkqbv13636au https://status.swan.io/incident/cmpq2rdzd02evpkqbv13636au LIVE - Card Management Type: Incident Duration: 4 hours and 7 minutes Affected Components: Virtual & Physical Card Management May 28, 15:31:31 GMT+0 - Resolved - This incident has been resolved. May 28, 16:21:25 GMT+0 - Identified - This issue appears to be occurring again. We are investigating the root cause and will provide an update by 19h30\. May 28, 17:13:35 GMT+0 - Identified - We are awaiting additional information and will provide an update tomorrow morning. May 28, 17:50:00 GMT+0 - Resolved - This incident has been resolved. May 28, 13:42:59 GMT+0 - Investigating - As of 15h, there is an issue with displaying card numbers virtually. Users may not be able to access card details through Swan Web Banking or partner applications. We are investigating the root cause and will provide an update by 17h. May 28, 14:29:30 GMT+0 - Identified - We have confirmed that this is due to an outage at an upstream provider. We are monitoring the situation and will provide an update before 17h30. May 28, 14:50:01 GMT+0 - Monitoring - The outage appears to be fixed. We will continue monitoring to ensure everything has been resolved. Type: Incident

Duration: 4 hours and 7 minutes

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>15:31:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>16:21:25</var> GMT+0</small><br><strong>Identified</strong> - This issue appears to be occurring again. We are investigating the root cause and will provide an update by 19h30\. .</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>17:13:35</var> GMT+0</small><br><strong>Identified</strong> - We are awaiting additional information and will provide an update tomorrow morning. .</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>17:50:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>13:42:59</var> GMT+0</small><br><strong>Investigating</strong> - As of 15h, there is an issue with displaying card numbers virtually. Users may not be able to access card details through Swan Web Banking or partner applications. We are investigating the root cause and will provide an update by 17h. .</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>14:29:30</var> GMT+0</small><br><strong>Identified</strong> - We have confirmed that this is due to an outage at an upstream provider. We are monitoring the situation and will provide an update before 17h30..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>14:50:01</var> GMT+0</small><br><strong>Monitoring</strong> - The outage appears to be fixed. We will continue monitoring to ensure everything has been resolved. .</p> ]]> Thu, 28 May 2026 13:42:59 +0000 https://status.swan.io/incident/cmppjmfbn023xqqmiqx806dvn https://status.swan.io/incident/cmppjmfbn023xqqmiqx806dvn LIVE - SEPA Instant Credit Transfers Type: Incident Duration: 1 hour Affected Components: SEPA Instant Credit Transfers May 27, 14:59:25 GMT+0 - Investigating - As of **16h14** CET, we are experiencing a **partial** outage of **outgoing** SEPA Instant Credit Transfers. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue and will provide the next update by **18h.** May 27, 15:59:03 GMT+0 - Resolved - As of 17h30, this issue has resolved. Type: Incident

Duration: 1 hour

Affected Components:

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>14:59:25</var> GMT+0</small><br><strong>Investigating</strong> - As of **16h14** CET, we are experiencing a **partial** outage of **outgoing** SEPA Instant Credit Transfers. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue and will provide the next update by **18h.**.</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>15:59:03</var> GMT+0</small><br><strong>Resolved</strong> - As of 17h30, this issue has resolved. .</p> ]]> Wed, 27 May 2026 14:59:25 +0000 https://status.swan.io/incident/cmpo6wufi000yp2g0qbewyi4b https://status.swan.io/incident/cmpo6wufi000yp2g0qbewyi4b LIVE - SmartPIN Services Type: Maintenance Duration: 1 hour Affected Components: Virtual & Physical Card Management May 19, 21:00:00 GMT+0 - Identified - From **23h00** to **00h00** CET on **19 May** we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" component will be unavailable during this window. May 19, 21:00:01 GMT+0 - Identified - Maintenance is now in progress May 19, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - From **23h00** to **00h00** CET on **19 May** we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" component will be unavailable during this window..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 19 May 2026 21:00:00 +0000 https://status.swan.io/maintenance/cmp704n0b02yipfmkl5says6a https://status.swan.io/maintenance/cmp704n0b02yipfmkl5says6a LIVE - SEPA Instant Credit Transfers Type: Incident Duration: 20 hours and 23 minutes Affected Components: SEPA Instant Credit Transfers May 19, 14:54:34 GMT+0 - Identified - The situation is improving but some instability remains. As operations resume, some transfer are expected to be rejected. We will provide a final status update for the day before 18h30\. May 19, 16:00:53 GMT+0 - Identified - The incident at our provider is ongoing, with remediation scheduled for later this evening. We will update here first thing tomorrow morning with the status. May 19, 16:37:27 GMT+0 - Identified - A fix for this incident will be implemented between 00h00 and 2h00 this evening, 20 May. As a result of the work, incoming and outgoing SEPA Instant Credit Transfers will be unstable or unreachable during this time. We will continue to monitor the situation overnight and will provide an update early tomorrow morning. May 19, 04:15:00 GMT+0 - Investigating - As of **6h15** CET, we are experiencing a **partial** outage of **incoming& outgoing** SEPA Instant Credit Transfers. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue and will provide the next update by 11h. May 19, 09:15:50 GMT+0 - Identified - The situation with our provider is ongoing and appears to be a total outage of incoming and outgoing Instant Credit Transfers. We are monitoring the situation and will provide the next update by 13h. May 19, 10:51:00 GMT+0 - Identified - The incident is ongoing. We will provide the next update before 15h. May 19, 10:57:41 GMT+0 - Identified - International Credit Transfer execution is also impacted by this outage. International Transfers will be scheduled but not executed until the incident has resolved. May 19, 12:25:44 GMT+0 - Identified - Incoming Instant Credit Transfers appear to have recovered, while outgoing transfers remain blocked. We will provide the next update before 16h30\. May 20, 00:38:00 GMT+0 - Resolved - As of 2h38 this morning, the situation has been resolved. Failed actions can be retried to proceed. Type: Incident

Duration: 20 hours and 23 minutes

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>14:54:34</var> GMT+0</small><br><strong>Identified</strong> - The situation is improving but some instability remains. As operations resume, some transfer are expected to be rejected. We will provide a final status update for the day before 18h30\. .</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>16:00:53</var> GMT+0</small><br><strong>Identified</strong> - The incident at our provider is ongoing, with remediation scheduled for later this evening. We will update here first thing tomorrow morning with the status. .</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>16:37:27</var> GMT+0</small><br><strong>Identified</strong> - A fix for this incident will be implemented between 00h00 and 2h00 this evening, 20 May. As a result of the work, incoming and outgoing SEPA Instant Credit Transfers will be unstable or unreachable during this time. We will continue to monitor the situation overnight and will provide an update early tomorrow morning. .</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>04:15:00</var> GMT+0</small><br><strong>Investigating</strong> - As of **6h15** CET, we are experiencing a **partial** outage of **incoming& outgoing** SEPA Instant Credit Transfers. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue and will provide the next update by 11h..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>09:15:50</var> GMT+0</small><br><strong>Identified</strong> - The situation with our provider is ongoing and appears to be a total outage of incoming and outgoing Instant Credit Transfers. We are monitoring the situation and will provide the next update by 13h. .</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>10:51:00</var> GMT+0</small><br><strong>Identified</strong> - The incident is ongoing. We will provide the next update before 15h. .</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>10:57:41</var> GMT+0</small><br><strong>Identified</strong> - International Credit Transfer execution is also impacted by this outage. International Transfers will be scheduled but not executed until the incident has resolved. .</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>12:25:44</var> GMT+0</small><br><strong>Identified</strong> - Incoming Instant Credit Transfers appear to have recovered, while outgoing transfers remain blocked. We will provide the next update before 16h30\. .</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>00:38:00</var> GMT+0</small><br><strong>Resolved</strong> - As of 2h38 this morning, the situation has been resolved. Failed actions can be retried to proceed..</p> ]]> Tue, 19 May 2026 04:15:00 +0000 https://status.swan.io/incident/cmpcbcv5d023qp9lh9tddfg4k https://status.swan.io/incident/cmpcbcv5d023qp9lh9tddfg4k LIVE - Qualified Electronic Signature Type: Incident Duration: 19 minutes Affected Components: Onboarding May 18, 09:55:31 GMT+0 - Investigating - From 11h53, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected. May 18, 10:14:03 GMT+0 - Monitoring - The issue appears to be resolved. We are monitoring to confirm. May 18, 10:14:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 19 minutes

Affected Components:

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>09:55:31</var> GMT+0</small><br><strong>Investigating</strong> - From 11h53, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected. .</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>10:14:03</var> GMT+0</small><br><strong>Monitoring</strong> - The issue appears to be resolved. We are monitoring to confirm. .</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>10:14:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 18 May 2026 09:55:31 +0000 https://status.swan.io/incident/cmpb13c8t0a8tqjj9pcwg3fd3 https://status.swan.io/incident/cmpb13c8t0a8tqjj9pcwg3fd3 LIVE - SmartPIN Services Type: Maintenance Duration: 2 hours Affected Components: Virtual & Physical Card Management May 16, 23:00:00 GMT+0 - Identified - From **1h00** to **3h00** CET on 17 May, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window. May 16, 23:00:01 GMT+0 - Identified - Maintenance is now in progress May 17, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>May <var data-var='date'> 16</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - From **1h00** to **3h00** CET on 17 May, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window..</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 16 May 2026 23:00:00 +0000 https://status.swan.io/maintenance/cmor6a8im06fefe9ft1kk4mow https://status.swan.io/maintenance/cmor6a8im06fefe9ft1kk4mow LIVE - SEPA Instant Credit Transfers Type: Maintenance Duration: 2 hours and 30 minutes Affected Components: SEPA Instant Credit Transfers May 16, 22:00:00 GMT+0 - Identified - Between 00h00 and 02h30 CET on 17 May, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers. May 16, 22:00:01 GMT+0 - Identified - Maintenance is now in progress May 17, 00:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 16</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Between 00h00 and 02h30 CET on 17 May, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers..</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 16 May 2026 22:00:00 +0000 https://status.swan.io/maintenance/cmp702i7600jdqnmkcpahrpq8 https://status.swan.io/maintenance/cmp702i7600jdqnmkcpahrpq8 LIVE - SmartPIN Services Type: Maintenance Duration: 8 hours Affected Components: Virtual & Physical Card Management May 13, 04:00:00 GMT+0 - Identified - From **6h00** to **14h00** CET on **13 May**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components may be briefly unavailable during this window. May 13, 04:00:01 GMT+0 - Identified - Maintenance is now in progress May 13, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - From **6h00** to **14h00** CET on **13 May**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components may be briefly unavailable during this window..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 13 May 2026 04:00:00 +0000 https://status.swan.io/maintenance/cmou11xdj01tl9p2uv91dswsa https://status.swan.io/maintenance/cmou11xdj01tl9p2uv91dswsa LIVE - SmartPIN Services Type: Maintenance Duration: 1 hour Affected Components: Virtual & Physical Card Management May 12, 21:00:00 GMT+0 - Identified - From **23h00** to **00h00** CET on **15 May**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" component will be unavailable during this window. May 12, 21:00:01 GMT+0 - Identified - Maintenance is now in progress May 12, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - From **23h00** to **00h00** CET on **15 May**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" component will be unavailable during this window..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 12 May 2026 21:00:00 +0000 https://status.swan.io/maintenance/cmostkb26008ejr7yke52rqx6 https://status.swan.io/maintenance/cmostkb26008ejr7yke52rqx6 LIVE - Web Banking Type: Incident Duration: 50 minutes Affected Components: Web-banking May 12, 11:10:00 GMT+0 - Investigating - From 13h10 to 14h, Web Banking was unavailable due to a bug in a recent release. The issue has been identified and a fix has been implemented. May 12, 12:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 50 minutes

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>11:10:00</var> GMT+0</small><br><strong>Investigating</strong> - From 13h10 to 14h, Web Banking was unavailable due to a bug in a recent release. The issue has been identified and a fix has been implemented. .</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 12 May 2026 11:10:00 +0000 https://status.swan.io/incident/cmp2l0z9g006y118umvizdpxv https://status.swan.io/incident/cmp2l0z9g006y118umvizdpxv LIVE - SEPA Instant Credit Transfers Type: Maintenance Duration: 1 hour and 10 minutes Affected Components: SEPA Instant Credit Transfers May 9, 23:30:00 GMT+0 - Identified - Between 1h30 and 2h40 CET on 10 May, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers. May 9, 23:30:01 GMT+0 - Identified - Maintenance is now in progress May 10, 00:40:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 10 minutes

Affected Components:

<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Identified</strong> - Between 1h30 and 2h40 CET on 10 May, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>23:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>00:40:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 9 May 2026 23:30:00 +0000 https://status.swan.io/maintenance/cmou13g4j06el21p4fp4kekmx https://status.swan.io/maintenance/cmou13g4j06el21p4fp4kekmx LIVE - SEPA Instant Credit Transfer in and out are unavailable Type: Incident Duration: 6 days, 20 hours and 17 minutes Affected Components: SEPA Instant Credit Transfers May 9, 21:21:43 GMT+0 - Investigating - Starting from 23h03, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly May 9, 23:30:00 GMT+0 - Resolved - SCT Inst incoming and outgoing are fully operational since 01h30 CET. Type: Incident

Duration: 6 days, 20 hours and 17 minutes

Affected Components:

<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>21:21:43</var> GMT+0</small><br><strong>Investigating</strong> - Starting from 23h03, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly.</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Resolved</strong> - SCT Inst incoming and outgoing are fully operational since 01h30 CET..</p> ]]> Sat, 9 May 2026 21:21:43 +0000 https://status.swan.io/incident/cmoyun4my09bfhmu3nesl4s6b https://status.swan.io/incident/cmoyun4my09bfhmu3nesl4s6b LIVE - SMS Type: Incident Duration: 4 days and 14 minutes Affected Components: User Notification (SMS & Email) May 7, 07:39:46 GMT+0 - Investigating - From 9h35, we are experiencing an issue with SMS delivery due to an outage at an upstream provider. End users may not receive requested SMS for actions such as logging into web banking and validating sensitive actions. We will continue to update as the incident develops. May 7, 14:34:29 GMT+0 - Monitoring - The provider is continuing to work on fully restoring service. Once service is fully recovered, queued messages from earlier today will be delivered to end users. May 11, 07:53:16 GMT+0 - Resolved - This incident has been resolved. May 7, 08:30:00 GMT+0 - Monitoring - We have routed SMS traffic to an alternate provider. We are continuing to monitor the situation at our primary provider and will provide an update when the incident is resolved. Type: Incident

Duration: 4 days and 14 minutes

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>07:39:46</var> GMT+0</small><br><strong>Investigating</strong> - From 9h35, we are experiencing an issue with SMS delivery due to an outage at an upstream provider. End users may not receive requested SMS for actions such as logging into web banking and validating sensitive actions. We will continue to update as the incident develops. .</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>14:34:29</var> GMT+0</small><br><strong>Monitoring</strong> - The provider is continuing to work on fully restoring service. Once service is fully recovered, queued messages from earlier today will be delivered to end users. .</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>07:53:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have routed SMS traffic to an alternate provider. We are continuing to monitor the situation at our primary provider and will provide an update when the incident is resolved. .</p> ]]> Thu, 7 May 2026 07:39:46 +0000 https://status.swan.io/incident/cmov6edpt02r24162zhon8wtq https://status.swan.io/incident/cmov6edpt02r24162zhon8wtq LIVE - SmartPIN Services Type: Maintenance Duration: 6 hours Affected Components: Virtual & Physical Card Management May 7, 01:00:00 GMT+0 - Identified - From **3h00** to **9h00** CET on **7 May** we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window. May 7, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - From **3h00** to **9h00** CET on **7 May** we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 7 May 2026 01:00:00 +0000 https://status.swan.io/maintenance/cmostool4008old8gcmv2v9wt https://status.swan.io/maintenance/cmostool4008old8gcmv2v9wt LIVE - Payments Type: Maintenance Duration: 1 hour Affected Components: SEPA Credit Transfers, Card payments, Received SEPA Direct Debits, Verification of Payee, SEPA Instant Credit Transfers, International Credit Transfers May 6, 23:00:00 GMT+0 - Identified - From **1h00**to **2h00** CET on **7 May**, we will be performing regularly scheduled maintenance on our Payment services. All payments services will be unavailable during this time. May 6, 23:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , , ,

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - From **1h00**to **2h00** CET on **7 May**, we will be performing regularly scheduled maintenance on our Payment services. All payments services will be unavailable during this time. .</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 6 May 2026 23:00:00 +0000 https://status.swan.io/maintenance/cmostmsxq00jz6eh0641l0mtj https://status.swan.io/maintenance/cmostmsxq00jz6eh0641l0mtj LIVE - Qualified Electronic Signature Type: Incident Duration: 1 hour and 19 minutes Affected Components: Onboarding May 5, 07:23:00 GMT+0 - Investigating - From 9h23, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected. We will provide an update by 11h. May 5, 08:42:00 GMT+0 - Resolved - As of 10h42, our provider has confirmed that the incident has been resolved. Type: Incident

Duration: 1 hour and 19 minutes

Affected Components:

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>07:23:00</var> GMT+0</small><br><strong>Investigating</strong> - From 9h23, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected. We will provide an update by 11h. .</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>08:42:00</var> GMT+0</small><br><strong>Resolved</strong> - As of 10h42, our provider has confirmed that the incident has been resolved. .</p> ]]> Tue, 5 May 2026 07:23:00 +0000 https://status.swan.io/incident/cmosbzkt40bxv1196n2psnw71 https://status.swan.io/incident/cmosbzkt40bxv1196n2psnw71 LIVE - Holiday Timing Impacts Type: Maintenance Duration: 1 day Affected Components: SEPA Credit Transfers, Received SEPA Direct Debits May 1, 07:00:01 GMT+0 - Identified - Maintenance is now in progress May 2, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully May 1, 07:00:00 GMT+0 - Identified - Payment processing will be delayed on May 1, due to bank closures during the holiday period. Standard Credit Transfers & Direct Debits created during these dates will be executed on May 4\. All transactions will process automatically once banking operations resume. No impact is expected for internal transfers, Instant Credit Transfers or International Credit Transfers. Type: Maintenance

Duration: 1 day

Affected Components: ,

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Payment processing will be delayed on May 1, due to bank closures during the holiday period. Standard Credit Transfers & Direct Debits created during these dates will be executed on May 4\. All transactions will process automatically once banking operations resume. No impact is expected for internal transfers, Instant Credit Transfers or International Credit Transfers..</p> ]]> Fri, 1 May 2026 07:00:00 +0000 https://status.swan.io/maintenance/cmnesiy0407v9j0koslj2gbaf https://status.swan.io/maintenance/cmnesiy0407v9j0koslj2gbaf LIVE - Operations Type: Incident Duration: 4 hours Affected Components: Operations Apr 30, 09:45:00 GMT+0 - Investigating - Starting from 11h45, we are experiencing an outage on a key operations tool. We are actively working on a fix, but please anticipate a delay in KYC and Capital Deposit processing. We will provide an update before 15h with more concrete delay timing and impacted processes. Apr 30, 12:58:48 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 30, 13:45:21 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours

Affected Components:

<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>09:45:00</var> GMT+0</small><br><strong>Investigating</strong> - Starting from 11h45, we are experiencing an outage on a key operations tool. We are actively working on a fix, but please anticipate a delay in KYC and Capital Deposit processing. We will provide an update before 15h with more concrete delay timing and impacted processes. .</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>12:58:48</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>13:45:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 30 Apr 2026 09:45:00 +0000 https://status.swan.io/incident/cmolddd1m0agkzrsollfpzv2h https://status.swan.io/incident/cmolddd1m0agkzrsollfpzv2h LIVE - SEPA Instant Credit Transfers Type: Incident Duration: 1 hour and 21 minutes Affected Components: SEPA Instant Credit Transfers Apr 29, 14:46:00 GMT+0 - Investigating - As of **16h46** CET, we are experiencing an issue with **incoming** SEPA Instant Credit Transfers. We are currently investigating the issue and will provide the next update by **16h00.** Apr 29, 15:22:00 GMT+0 - Monitoring - The instability was caused by an issue at an upstream provider and appears to have resolved at 17h22\. We are monitoring the situation to ensure it is closed. Apr 29, 16:06:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 21 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>14:46:00</var> GMT+0</small><br><strong>Investigating</strong> - As of **16h46** CET, we are experiencing an issue with **incoming** SEPA Instant Credit Transfers. We are currently investigating the issue and will provide the next update by **16h00.**.</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>15:22:00</var> GMT+0</small><br><strong>Monitoring</strong> - The instability was caused by an issue at an upstream provider and appears to have resolved at 17h22\. We are monitoring the situation to ensure it is closed. .</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>16:06:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 29 Apr 2026 14:46:00 +0000 https://status.swan.io/incident/cmok76xu500a0jyogqm6aoes1 https://status.swan.io/incident/cmok76xu500a0jyogqm6aoes1 LIVE - Card Payments Type: Incident Duration: 1 hour and 51 minutes Affected Components: Card payments Apr 27, 20:44:00 GMT+0 - Investigating - Starting from **22:44 CEST**, we are experiencing a failure in Card Payments, resulting on some Card Transactions to be refused. We are currently investigating. Apr 27, 21:50:53 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 27, 22:34:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 51 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>20:44:00</var> GMT+0</small><br><strong>Investigating</strong> - Starting from **22:44 CEST**, we are experiencing a failure in Card Payments, resulting on some Card Transactions to be refused. We are currently investigating..</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>21:50:53</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>22:34:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 27 Apr 2026 20:44:00 +0000 https://status.swan.io/incident/cmohp86zq0573x6zdtqgb2mvg https://status.swan.io/incident/cmohp86zq0573x6zdtqgb2mvg LIVE - Verification of Payee Type: Incident Duration: 3 hours and 48 minutes Affected Components: Verification of Payee Apr 27, 15:02:46 GMT+0 - Resolved - This incident has been resolved. Apr 27, 11:15:00 GMT+0 - Investigating - As of 13h15, we are experiencing an issue with verification of payee. Users may encounter disruptions in the service. We will update by 14h30 with more information. Apr 27, 12:32:48 GMT+0 - Identified - This issue is related to an outage at an upstream provider. We are monitoring their status and will provide an update by 15h30. Apr 27, 12:36:45 GMT+0 - Monitoring - This issue appears to be resolved and we are monitoring the result. Type: Incident

Duration: 3 hours and 48 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>15:02:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>11:15:00</var> GMT+0</small><br><strong>Investigating</strong> - As of 13h15, we are experiencing an issue with verification of payee. Users may encounter disruptions in the service. We will update by 14h30 with more information. .</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>12:32:48</var> GMT+0</small><br><strong>Identified</strong> - This issue is related to an outage at an upstream provider. We are monitoring their status and will provide an update by 15h30..</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>12:36:45</var> GMT+0</small><br><strong>Monitoring</strong> - This issue appears to be resolved and we are monitoring the result..</p> ]]> Mon, 27 Apr 2026 11:15:00 +0000 https://status.swan.io/incident/cmoh41zlg02n36no2dc1yhz2k https://status.swan.io/incident/cmoh41zlg02n36no2dc1yhz2k LIVE - PIN Services Type: Incident Duration: 11 minutes Affected Components: Virtual & Physical Card Management Apr 23, 12:19:00 GMT+0 - Resolved - This incident has been resolved. Apr 23, 12:08:28 GMT+0 - Investigating - As of 12:56, we are experiencing a provider-side outage of the Get PIN/View PIN action. We will update here by 15h with status. Type: Incident

Duration: 11 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>12:19:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>12:08:28</var> GMT+0</small><br><strong>Investigating</strong> - As of 12:56, we are experiencing a provider-side outage of the Get PIN/View PIN action. We will update here by 15h with status. .</p> ]]> Thu, 23 Apr 2026 12:08:28 +0000 https://status.swan.io/incident/cmobfu0i2002bicrgh7xlhdmm https://status.swan.io/incident/cmobfu0i2002bicrgh7xlhdmm LIVE - Card Payments Type: Incident Duration: 33 minutes Affected Components: Card payments Apr 22, 00:55:00 GMT+0 - Investigating - We are currently experiencing an issue with Card payment. Our teams are actively working to resolve this. Thank you for your patience. Apr 22, 01:15:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 22, 01:17:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 22, 01:28:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 33 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>00:55:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an issue with Card payment. Our teams are actively working to resolve this. Thank you for your patience..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>01:15:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>01:17:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>01:28:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 22 Apr 2026 00:55:00 +0000 https://status.swan.io/incident/cmo9d09hn003wrt8r20qzt4ni https://status.swan.io/incident/cmo9d09hn003wrt8r20qzt4ni LIVE - Onboarding Type: Incident Duration: 1 hour and 23 minutes Affected Components: Onboarding Apr 21, 16:03:42 GMT+0 - Investigating - As of 17h15, QES (Qualified Electronic Signature) identification is currently impacted due to an incident on our provider's side. End users who are required to complete a QES identification step may be unable to proceed. Other identification flows are not affected. We will provide an update on resolution as soon as we learn more. Apr 21, 17:27:00 GMT+0 - Resolved - As of 19h27, this issue is resolved. Type: Incident

Duration: 1 hour and 23 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>16:03:42</var> GMT+0</small><br><strong>Investigating</strong> - As of 17h15, QES (Qualified Electronic Signature) identification is currently impacted due to an incident on our provider's side. End users who are required to complete a QES identification step may be unable to proceed. Other identification flows are not affected. We will provide an update on resolution as soon as we learn more. .</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>17:27:00</var> GMT+0</small><br><strong>Resolved</strong> - As of 19h27, this issue is resolved. .</p> ]]> Tue, 21 Apr 2026 16:03:42 +0000 https://status.swan.io/incident/cmo8tcu08000djjr44utdj8np https://status.swan.io/incident/cmo8tcu08000djjr44utdj8np LIVE - Card Payments Type: Incident Duration: 1 hour and 38 minutes Affected Components: Card payments Apr 21, 10:11:02 GMT+0 - Monitoring - From 11h45 to 11h56, card payments were unavailable. The incident appears to be resolved and we are monitoring the status. Apr 21, 11:48:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 38 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>10:11:02</var> GMT+0</small><br><strong>Monitoring</strong> - From 11h45 to 11h56, card payments were unavailable. The incident appears to be resolved and we are monitoring the status. .</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>11:48:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 21 Apr 2026 10:11:02 +0000 https://status.swan.io/incident/cmo8gracz000n10uueohzc7c7 https://status.swan.io/incident/cmo8gracz000n10uueohzc7c7 LIVE - 3DS Verification Type: Maintenance Duration: 1 hour Affected Components: Online Card Payments Apr 21, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 21, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 21, 03:00:00 GMT+0 - Identified - From **5h00** to **6h00**on **21 April,** we will be performing regularly scheduled maintenance. 3DS Verification will be unavailable within this window. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - From **5h00** to **6h00**on **21 April,** we will be performing regularly scheduled maintenance. 3DS Verification will be unavailable within this window..</p> ]]> Tue, 21 Apr 2026 03:00:00 +0000 https://status.swan.io/maintenance/cmo01415q01fjdcvf3iv8lbci https://status.swan.io/maintenance/cmo01415q01fjdcvf3iv8lbci LIVE - French Capital Deposit Onboarding Type: Incident Duration: 44 minutes Affected Components: Operations Apr 20, 15:35:51 GMT+0 - Investigating - As of 16h09, a key data provider for our KYC process is unavailable. Due to this, we are experiencing delays in KYC processing for French companies. We will provide an update and total estimated delay when service has resumed. Apr 20, 16:20:00 GMT+0 - Resolved - The database became available yesterday 20 April at 18h20. Type: Incident

Duration: 44 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>15:35:51</var> GMT+0</small><br><strong>Investigating</strong> - As of 16h09, a key data provider for our KYC process is unavailable. Due to this, we are experiencing delays in KYC processing for French companies. We will provide an update and total estimated delay when service has resumed. .</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>16:20:00</var> GMT+0</small><br><strong>Resolved</strong> - The database became available yesterday 20 April at 18h20..</p> ]]> Mon, 20 Apr 2026 15:35:51 +0000 https://status.swan.io/incident/cmo7cx5kz003exo8ktbp3emzl https://status.swan.io/incident/cmo7cx5kz003exo8ktbp3emzl LIVE - Swan Dashboard Type: Incident Duration: 2 hours and 36 minutes Affected Components: Dashboard Apr 16, 09:36:35 GMT+0 - Investigating - As of 11h23, the Dashboard Insights tabs within the Swan Dashboard are unavailable. We are currently investigating the issue and will provide an update by 12h. Apr 16, 10:00:37 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 16, 12:12:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 36 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>09:36:35</var> GMT+0</small><br><strong>Investigating</strong> - As of 11h23, the Dashboard Insights tabs within the Swan Dashboard are unavailable. We are currently investigating the issue and will provide an update by 12h. .</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>10:00:37</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>12:12:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 16 Apr 2026 09:36:35 +0000 https://status.swan.io/incident/cmo1abpxw09dulh2xeub14bfi https://status.swan.io/incident/cmo1abpxw09dulh2xeub14bfi LIVE - Swan Dashboard Type: Incident Duration: 12 hours and 30 minutes Affected Components: Dashboard Apr 14, 09:15:00 GMT+0 - Identified - As of 11h15, the Supporting Documents collection tab on the Swan Dashboard is unavailable. We have identified the issue and are working on a fix. Next update will be provided before 2pm Apr 14, 09:45:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 hours and 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>09:15:00</var> GMT+0</small><br><strong>Identified</strong> - As of 11h15, the Supporting Documents collection tab on the Swan Dashboard is unavailable. We have identified the issue and are working on a fix. Next update will be provided before 2pm.</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>09:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Apr 2026 09:15:00 +0000 https://status.swan.io/incident/cmnyg2h8i00xoc1ovvxr2wscj https://status.swan.io/incident/cmnyg2h8i00xoc1ovvxr2wscj LIVE - SmartPIN Services Type: Maintenance Duration: 1 hour Affected Components: Virtual & Physical Card Management Apr 14, 05:00:00 GMT+0 - Identified - From **7h00** to **8h00** CET on **14 April**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window. Apr 14, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 14, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - From **7h00** to **8h00** CET on **14 April**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 14 Apr 2026 05:00:00 +0000 https://status.swan.io/maintenance/cmnq2trir0003k84ma8oie958 https://status.swan.io/maintenance/cmnq2trir0003k84ma8oie958 LIVE - SEPA Instant Credit Transfer in and out are unavailable Type: Incident Duration: 45 minutes Affected Components: SEPA Instant Credit Transfers Apr 13, 23:15:00 GMT+0 - Investigating - **Starting from 23:15 UTC, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly** Apr 14, 00:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 45 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>23:15:00</var> GMT+0</small><br><strong>Investigating</strong> - **Starting from 23:15 UTC, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly**.</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 13 Apr 2026 23:15:00 +0000 https://status.swan.io/incident/cmnxvw6a900ljxgxepu7hwrk6 https://status.swan.io/incident/cmnxvw6a900ljxgxepu7hwrk6 LIVE - SmartPIN Services Type: Maintenance Duration: 2 hours Affected Components: Virtual & Physical Card Management Apr 9, 00:00:00 GMT+0 - Identified - From **2h00** to **4h00** CET on **12 April**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window. Apr 9, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 9, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - From **2h00** to **4h00** CET on **12 April**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 9 Apr 2026 00:00:00 +0000 https://status.swan.io/maintenance/cmnq2v349000p8barnmg27wx3 https://status.swan.io/maintenance/cmnq2v349000p8barnmg27wx3 LIVE - Holiday Time Impacts Type: Maintenance Duration: 4 days Affected Components: SEPA Credit Transfers, Received SEPA Direct Debits Apr 3, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 7, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 3, 07:00:00 GMT+0 - Identified - Payment processing will be delayed from April 3 2025 to April 6 2026, due to bank closures during the holiday period. Standard Credit Transfers & Direct Debits created during these dates will be executed on April 7\. All transactions will process automatically once banking operations resume. No impact is expected for internal transfers, Instant Credit Transfers or International Credit Transfers. Type: Maintenance

Duration: 4 days

Affected Components: ,

<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Payment processing will be delayed from April 3 2025 to April 6 2026, due to bank closures during the holiday period. Standard Credit Transfers & Direct Debits created during these dates will be executed on April 7\. All transactions will process automatically once banking operations resume. No impact is expected for internal transfers, Instant Credit Transfers or International Credit Transfers..</p> ]]> Fri, 3 Apr 2026 07:00:00 +0000 https://status.swan.io/maintenance/cmneshf5507uqj0ko6cw0dyhg https://status.swan.io/maintenance/cmneshf5507uqj0ko6cw0dyhg LIVE - Network Configuration Update [No Anticipated Downtime] Type: Maintenance Duration: 2 hours Affected Components: Operations, Card shipping, Swan Support Center, Identification, SEPA Credit Transfers, Card payments, Web-banking, Received SEPA Direct Debits, Onboarding, Check Collection (France), Online Card Payments, SEPA Direct Debits, Capital Deposits, User Notification (SMS & Email), API, Dashboard, Identity Access Management (IAM) & Strong Customer Authentication (SCA) , Virtual & Physical Card Management, Verification of Payee, SEPA Instant Credit Transfers, International Credit Transfers Mar 31, 22:00:00 GMT+0 - Identified - From **00h00** to **02h00** on **01 April**, we will be performing a network configuration update with no anticipated downtime. However, in the event of any issue, all systems will be down momentarily while we perform a rollback. Mar 31, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 1, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - From **00h00** to **02h00** on **01 April**, we will be performing a network configuration update with no anticipated downtime. However, in the event of any issue, all systems will be down momentarily while we perform a rollback. .</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 31 Mar 2026 22:00:00 +0000 https://status.swan.io/maintenance/cmnecan9l0feuzmjxropa7z4a https://status.swan.io/maintenance/cmnecan9l0feuzmjxropa7z4a LIVE - Cross Border SEPA Instant Credit Transfers Type: Maintenance Duration: 2 hours Affected Components: SEPA Instant Credit Transfers Mar 22, 01:00:00 GMT+0 - Identified - Between 2h00 and 4h00 CET on 22 March, we’ll be undergoing planned maintenance on Swan's payment system, with a possible extension until 7h00. As a result, incoming and outgoing cross-border SEPA Instant Credit Transfers between European countries will be unavailable with no access for partners or end users. Cross-border instant payments sent during this period will be rejected. Domestic transfers will not be impacted. If the the fallback feature is activated, cross-border instant transfers created during this time will automatically convert to standard transfers. Mar 22, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 22, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Between 2h00 and 4h00 CET on 22 March, we’ll be undergoing planned maintenance on Swan's payment system, with a possible extension until 7h00. As a result, incoming and outgoing cross-border SEPA Instant Credit Transfers between European countries will be unavailable with no access for partners or end users. Cross-border instant payments sent during this period will be rejected. Domestic transfers will not be impacted. If the the fallback feature is activated, cross-border instant transfers created during this time will automatically convert to standard transfers..</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 22 Mar 2026 01:00:00 +0000 https://status.swan.io/maintenance/cmmxp5qt900vok12ri6tdk0ln https://status.swan.io/maintenance/cmmxp5qt900vok12ri6tdk0ln LIVE - SmartPIN Services Type: Maintenance Duration: 1 hour Affected Components: Virtual & Physical Card Management Mar 22, 00:00:00 GMT+0 - Identified - From **1h00** to **2h00** CET on **22 March,** we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable for up to 20 minutes during this window. Mar 22, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 22, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - From **1h00** to **2h00** CET on **22 March,** we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable for up to 20 minutes during this window..</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 22 Mar 2026 00:00:00 +0000 https://status.swan.io/maintenance/cmmus8nbm05xh914dyoqagu8g https://status.swan.io/maintenance/cmmus8nbm05xh914dyoqagu8g LIVE - SEPA Instant Credit Transfers Type: Maintenance Duration: 1 hour and 40 minutes Affected Components: SEPA Instant Credit Transfers Mar 15, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 15, 02:40:00 GMT+0 - Completed - Maintenance has completed successfully Mar 15, 01:00:00 GMT+0 - Identified - Between 02:00 AM and 03:10AM CET on 15 March 2026, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers. Type: Maintenance

Duration: 1 hour and 40 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>02:40:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Between 02:00 AM and 03:10AM CET on 15 March 2026, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers..</p> ]]> Sun, 15 Mar 2026 01:00:00 +0000 https://status.swan.io/maintenance/cmmniw475003v5mjbcsezc158 https://status.swan.io/maintenance/cmmniw475003v5mjbcsezc158 LIVE - SmartPIN Services Type: Maintenance Duration: 2 hours Affected Components: Virtual & Physical Card Management Mar 15, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 15, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 15, 00:00:00 GMT+0 - Identified - From 01:00 - 03:00 CET on 15 March, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - From 01:00 - 03:00 CET on 15 March, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window..</p> ]]> Sun, 15 Mar 2026 00:00:00 +0000 https://status.swan.io/maintenance/cmmaeam5s000c4c6xzk10ytel https://status.swan.io/maintenance/cmmaeam5s000c4c6xzk10ytel LIVE - SEPA Instant Credit Transfers Type: Maintenance Duration: 2 hours Affected Components: SEPA Instant Credit Transfers Mar 8, 01:00:00 GMT+0 - Identified - Between 02:00 to 2:45 CET and 03:15 to 4:00 CET on 8 March 2026, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers. Mar 8, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 8, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Between 02:00 to 2:45 CET and 03:15 to 4:00 CET on 8 March 2026, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers..</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 8 Mar 2026 01:00:00 +0000 https://status.swan.io/maintenance/cmm3kua550pgqn9o03atduxtu https://status.swan.io/maintenance/cmm3kua550pgqn9o03atduxtu LIVE - Payment Services Type: Maintenance Duration: 30 minutes Affected Components: SEPA Credit Transfers, Card payments, Online Card Payments, SEPA Instant Credit Transfers, International Credit Transfers, , Credit Transfers and Direct Debits → Mar 6, 01:00:00 GMT+0 - Identified - From **2h00** to **2h30** CET on **6 March**, we will be performing regularly scheduled maintenance on our payment services. Users may experience a brief (3-5 minutes) outage on all payment services within this window. Mar 6, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 6, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - From **2h00** to **2h30** CET on **6 March**, we will be performing regularly scheduled maintenance on our payment services. Users may experience a brief (3-5 minutes) outage on all payment services within this window. .</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 6 Mar 2026 01:00:00 +0000 https://status.swan.io/maintenance/cmmdaogjs11iodfl66qp4bu6k https://status.swan.io/maintenance/cmmdaogjs11iodfl66qp4bu6k