Affected Components: Virtual & Physical Card Management

Jun 20, 23:00:00 GMT+0
Identified - From **1h00** to **3h00** CET on **21 June**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window..

Affected Components: Virtual & Physical Card Management

Jun 10, 15:06:04 GMT+0
Identified - From **4h00** to **4h30** CET on **15 June**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window..

Duration: 1 hour and 57 minutes

Affected Components: SEPA Instant Credit Transfers

Jun 13, 22:52:00 GMT+0
Investigating - As of 00:52 CET on June 14, we are experiencing an issue with SEPA Instant Payments (incoming and outgoing). We are currently investigating the root cause..

Jun 14, 00:49:20 GMT+0
Resolved - This incident has been resolved..

Duration: 44 minutes

Affected Components: SEPA Instant Credit Transfers

Jun 12, 15:33:34 GMT+0
Identified - Between 18h40 and 19h25 CET on 13 June, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers and International Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers..

Jun 13, 16:40:01 GMT+0
Identified - Maintenance is now in progress.

Jun 13, 17:24:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours and 26 minutes

Affected Components: API

Jun 11, 11:10:15 GMT+0
Investigating - As of 12h40, we have identified a delay in some payments appearing in the API after execution. We are investigating the root cause, and will provide the next update by 14h30..

Jun 11, 12:26:20 GMT+0
Investigating - This incident is also impacting transaction visualization on Partner Dashboards, causing a delay in transaction being successfully processed and the transaction being reflected in the dashboard. Please avoid multiple retries of the same transaction for the time being..

Jun 11, 14:55:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 11, 15:36:20 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 40 minutes

Affected Components: SEPA Instant Credit Transfers

Jun 6, 23:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 7, 01:10:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 6, 23:30:00 GMT+0
Identified - Between 1h30 and 3h10 CET on 7 June, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers..

Duration: 1 day, 22 hours and 17 minutes

Affected Components: SEPA Instant Credit Transfers

Jun 1, 16:36:42 GMT+0
Identified - Some further instability has been observed. We will provide an update tomorrow morning with additional information. .

Jun 3, 09:03:20 GMT+0
Identified - This incident is still active..

Jun 2, 14:48:33 GMT+0
Identified - This incident is still active. .

Jun 1, 14:57:18 GMT+0
Identified - The outage is impacting both incoming and outgoing SEPA Instant Credit Transfers. .

Jun 1, 14:18:23 GMT+0
Investigating - As of **15h22** CET, we are experiencing a **partial** outage of outgoing SEPA Instant Credit Transfers due to instability at an external bank. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue with our banking provider and will provide the next update by **17h.**.

Jun 1, 15:12:09 GMT+0
Identified - We are continuing to await updates on the status of this outage. Next update will be provided by 18h. .

Jun 2, 07:52:29 GMT+0
Identified - This incident is still active..

Jun 1, 15:49:24 GMT+0
Identified - The incident is ongoing and we are awaiting the next communication. We will provide a final update for the day by 18h30..

Jun 1, 16:30:04 GMT+0
Monitoring - The issue appears to be resolved, and we are currently monitoring the result..

Jun 3, 12:35:22 GMT+0
Identified - This incident is still active..

Jun 3, 12:35:23 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 50 minutes

Affected Components: SEPA Instant Credit Transfers

May 30, 07:00:00 GMT+0
Identified - Between 2h00 and 3h50 CET on 31 Mai, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers..

May 30, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

May 30, 08:50:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 11 minutes

Affected Components: SEPA Instant Credit Transfers

May 29, 15:54:00 GMT+0
Investigating - As of **17h54** CET, we are experiencing a **partial** outage of **outgoing** SEPA Instant Credit Transfers for a subset of BICs. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue and will provide the next update by **18h30**.

May 29, 16:43:08 GMT+0
Identified - The issue is due to an outage at an upstream provider. We await further details from them, and will provide the next update during business hours. .

May 29, 18:05:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 29, 18:05:01 GMT+0
Resolved - This incident has been resolved..

Duration: 9 hours and 20 minutes

Affected Components: SEPA Instant Credit Transfers

May 29, 07:58:47 GMT+0
Resolved - This incident has been resolved..

May 28, 22:38:46 GMT+0
Investigating - Between 23:20 and 23:59 CET, we experienced a partial outage of incoming and outgoing SEPA Instant Credit Transfers. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. The situation has returned to normal and we are currently monitoring the system closely to ensure stability..

Duration: 4 hours and 7 minutes

Affected Components: Virtual & Physical Card Management

May 28, 15:31:31 GMT+0
Resolved - This incident has been resolved..

May 28, 16:21:25 GMT+0
Identified - This issue appears to be occurring again. We are investigating the root cause and will provide an update by 19h30\. .

May 28, 17:13:35 GMT+0
Identified - We are awaiting additional information and will provide an update tomorrow morning. .

May 28, 17:50:00 GMT+0
Resolved - This incident has been resolved..

May 28, 13:42:59 GMT+0
Investigating - As of 15h, there is an issue with displaying card numbers virtually. Users may not be able to access card details through Swan Web Banking or partner applications. We are investigating the root cause and will provide an update by 17h. .

May 28, 14:29:30 GMT+0
Identified - We have confirmed that this is due to an outage at an upstream provider. We are monitoring the situation and will provide an update before 17h30..

May 28, 14:50:01 GMT+0
Monitoring - The outage appears to be fixed. We will continue monitoring to ensure everything has been resolved. .

Duration: 1 hour

Affected Components: SEPA Instant Credit Transfers

May 27, 14:59:25 GMT+0
Investigating - As of **16h14** CET, we are experiencing a **partial** outage of **outgoing** SEPA Instant Credit Transfers. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue and will provide the next update by **18h.**.

May 27, 15:59:03 GMT+0
Resolved - As of 17h30, this issue has resolved. .

Duration: 1 hour

Affected Components: Virtual & Physical Card Management

May 19, 21:00:00 GMT+0
Identified - From **23h00** to **00h00** CET on **19 May** we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" component will be unavailable during this window..

May 19, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

May 19, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 20 hours and 23 minutes

Affected Components: SEPA Instant Credit Transfers

May 19, 14:54:34 GMT+0
Identified - The situation is improving but some instability remains. As operations resume, some transfer are expected to be rejected. We will provide a final status update for the day before 18h30\. .

May 19, 16:00:53 GMT+0
Identified - The incident at our provider is ongoing, with remediation scheduled for later this evening. We will update here first thing tomorrow morning with the status. .

May 19, 16:37:27 GMT+0
Identified - A fix for this incident will be implemented between 00h00 and 2h00 this evening, 20 May. As a result of the work, incoming and outgoing SEPA Instant Credit Transfers will be unstable or unreachable during this time. We will continue to monitor the situation overnight and will provide an update early tomorrow morning. .

May 19, 04:15:00 GMT+0
Investigating - As of **6h15** CET, we are experiencing a **partial** outage of **incoming& outgoing** SEPA Instant Credit Transfers. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue and will provide the next update by 11h..

May 19, 09:15:50 GMT+0
Identified - The situation with our provider is ongoing and appears to be a total outage of incoming and outgoing Instant Credit Transfers. We are monitoring the situation and will provide the next update by 13h. .

May 19, 10:51:00 GMT+0
Identified - The incident is ongoing. We will provide the next update before 15h. .

May 19, 10:57:41 GMT+0
Identified - International Credit Transfer execution is also impacted by this outage. International Transfers will be scheduled but not executed until the incident has resolved. .

May 19, 12:25:44 GMT+0
Identified - Incoming Instant Credit Transfers appear to have recovered, while outgoing transfers remain blocked. We will provide the next update before 16h30\. .

May 20, 00:38:00 GMT+0
Resolved - As of 2h38 this morning, the situation has been resolved. Failed actions can be retried to proceed..

Duration: 19 minutes

Affected Components: Onboarding

May 18, 09:55:31 GMT+0
Investigating - From 11h53, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected. .

May 18, 10:14:03 GMT+0
Monitoring - The issue appears to be resolved. We are monitoring to confirm. .

May 18, 10:14:04 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: Virtual & Physical Card Management

May 16, 23:00:00 GMT+0
Identified - From **1h00** to **3h00** CET on 17 May, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window..

May 16, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

May 17, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 30 minutes

Affected Components: SEPA Instant Credit Transfers

May 16, 22:00:00 GMT+0
Identified - Between 00h00 and 02h30 CET on 17 May, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers..

May 16, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

May 17, 00:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours

Affected Components: Virtual & Physical Card Management

May 13, 04:00:00 GMT+0
Identified - From **6h00** to **14h00** CET on **13 May**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components may be briefly unavailable during this window..

May 13, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

May 13, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Virtual & Physical Card Management

May 12, 21:00:00 GMT+0
Identified - From **23h00** to **00h00** CET on **15 May**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" component will be unavailable during this window..

May 12, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

May 12, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 50 minutes

Affected Components: Web-banking

May 12, 11:10:00 GMT+0
Investigating - From 13h10 to 14h, Web Banking was unavailable due to a bug in a recent release. The issue has been identified and a fix has been implemented. .

May 12, 12:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 10 minutes

Affected Components: SEPA Instant Credit Transfers

May 9, 23:30:00 GMT+0
Identified - Between 1h30 and 2h40 CET on 10 May, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers..

May 9, 23:30:01 GMT+0
Identified - Maintenance is now in progress.

May 10, 00:40:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 days, 20 hours and 17 minutes

Affected Components: SEPA Instant Credit Transfers

May 9, 21:21:43 GMT+0
Investigating - Starting from 23h03, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly.

May 9, 23:30:00 GMT+0
Resolved - SCT Inst incoming and outgoing are fully operational since 01h30 CET..

Duration: 4 days and 14 minutes

Affected Components: User Notification (SMS & Email)

May 7, 07:39:46 GMT+0
Investigating - From 9h35, we are experiencing an issue with SMS delivery due to an outage at an upstream provider. End users may not receive requested SMS for actions such as logging into web banking and validating sensitive actions. We will continue to update as the incident develops. .

May 7, 14:34:29 GMT+0
Monitoring - The provider is continuing to work on fully restoring service. Once service is fully recovered, queued messages from earlier today will be delivered to end users. .

May 11, 07:53:16 GMT+0
Resolved - This incident has been resolved..

May 7, 08:30:00 GMT+0
Monitoring - We have routed SMS traffic to an alternate provider. We are continuing to monitor the situation at our primary provider and will provide an update when the incident is resolved. .

Duration: 6 hours

Affected Components: Virtual & Physical Card Management

May 7, 01:00:00 GMT+0
Identified - From **3h00** to **9h00** CET on **7 May** we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window..

May 7, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

May 7, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: SEPA Credit Transfers, Card payments, Received SEPA Direct Debits, Verification of Payee, SEPA Instant Credit Transfers, International Credit Transfers

May 6, 23:00:00 GMT+0
Identified - From **1h00**to **2h00** CET on **7 May**, we will be performing regularly scheduled maintenance on our Payment services. All payments services will be unavailable during this time. .

May 6, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

May 7, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 19 minutes

Affected Components: Onboarding

May 5, 07:23:00 GMT+0
Investigating - From 9h23, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected. We will provide an update by 11h. .

May 5, 08:42:00 GMT+0
Resolved - As of 10h42, our provider has confirmed that the incident has been resolved. .

Duration: 1 day

Affected Components: SEPA Credit Transfers, Received SEPA Direct Debits

May 1, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

May 2, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 1, 07:00:00 GMT+0
Identified - Payment processing will be delayed on May 1, due to bank closures during the holiday period. Standard Credit Transfers & Direct Debits created during these dates will be executed on May 4\. All transactions will process automatically once banking operations resume. No impact is expected for internal transfers, Instant Credit Transfers or International Credit Transfers..

Duration: 4 hours

Affected Components: Operations

Apr 30, 09:45:00 GMT+0
Investigating - Starting from 11h45, we are experiencing an outage on a key operations tool. We are actively working on a fix, but please anticipate a delay in KYC and Capital Deposit processing. We will provide an update before 15h with more concrete delay timing and impacted processes. .

Apr 30, 12:58:48 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 30, 13:45:21 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 21 minutes

Affected Components: SEPA Instant Credit Transfers

Apr 29, 14:46:00 GMT+0
Investigating - As of **16h46** CET, we are experiencing an issue with **incoming** SEPA Instant Credit Transfers. We are currently investigating the issue and will provide the next update by **16h00.**.

Apr 29, 15:22:00 GMT+0
Monitoring - The instability was caused by an issue at an upstream provider and appears to have resolved at 17h22\. We are monitoring the situation to ensure it is closed. .

Apr 29, 16:06:41 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 51 minutes

Affected Components: Card payments

Apr 27, 20:44:00 GMT+0
Investigating - Starting from **22:44 CEST**, we are experiencing a failure in Card Payments, resulting on some Card Transactions to be refused. We are currently investigating..

Apr 27, 21:50:53 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 27, 22:34:39 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 48 minutes

Affected Components: Verification of Payee

Apr 27, 15:02:46 GMT+0
Resolved - This incident has been resolved..

Apr 27, 11:15:00 GMT+0
Investigating - As of 13h15, we are experiencing an issue with verification of payee. Users may encounter disruptions in the service. We will update by 14h30 with more information. .

Apr 27, 12:32:48 GMT+0
Identified - This issue is related to an outage at an upstream provider. We are monitoring their status and will provide an update by 15h30..

Apr 27, 12:36:45 GMT+0
Monitoring - This issue appears to be resolved and we are monitoring the result..

Duration: 11 minutes

Affected Components: Virtual & Physical Card Management

Apr 23, 12:19:00 GMT+0
Resolved - This incident has been resolved..

Apr 23, 12:08:28 GMT+0
Investigating - As of 12:56, we are experiencing a provider-side outage of the Get PIN/View PIN action. We will update here by 15h with status. .

Duration: 33 minutes

Affected Components: Card payments

Apr 22, 00:55:00 GMT+0
Investigating - We are currently experiencing an issue with Card payment. Our teams are actively working to resolve this. Thank you for your patience..

Apr 22, 01:15:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 22, 01:17:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 22, 01:28:13 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 23 minutes

Affected Components: Onboarding

Apr 21, 16:03:42 GMT+0
Investigating - As of 17h15, QES (Qualified Electronic Signature) identification is currently impacted due to an incident on our provider's side. End users who are required to complete a QES identification step may be unable to proceed. Other identification flows are not affected. We will provide an update on resolution as soon as we learn more. .

Apr 21, 17:27:00 GMT+0
Resolved - As of 19h27, this issue is resolved. .

Duration: 1 hour and 38 minutes

Affected Components: Card payments

Apr 21, 10:11:02 GMT+0
Monitoring - From 11h45 to 11h56, card payments were unavailable. The incident appears to be resolved and we are monitoring the status. .

Apr 21, 11:48:49 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Online Card Payments

Apr 21, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 21, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 21, 03:00:00 GMT+0
Identified - From **5h00** to **6h00**on **21 April,** we will be performing regularly scheduled maintenance. 3DS Verification will be unavailable within this window..

Duration: 44 minutes

Affected Components: Operations

Apr 20, 15:35:51 GMT+0
Investigating - As of 16h09, a key data provider for our KYC process is unavailable. Due to this, we are experiencing delays in KYC processing for French companies. We will provide an update and total estimated delay when service has resumed. .

Apr 20, 16:20:00 GMT+0
Resolved - The database became available yesterday 20 April at 18h20..

Duration: 2 hours and 36 minutes

Affected Components: Dashboard

Apr 16, 09:36:35 GMT+0
Investigating - As of 11h23, the Dashboard Insights tabs within the Swan Dashboard are unavailable. We are currently investigating the issue and will provide an update by 12h. .

Apr 16, 10:00:37 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 16, 12:12:11 GMT+0
Resolved - This incident has been resolved..

Duration: 12 hours and 30 minutes

Affected Components: Dashboard

Apr 14, 09:15:00 GMT+0
Identified - As of 11h15, the Supporting Documents collection tab on the Swan Dashboard is unavailable. We have identified the issue and are working on a fix. Next update will be provided before 2pm.

Apr 14, 09:45:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Virtual & Physical Card Management

Apr 14, 05:00:00 GMT+0
Identified - From **7h00** to **8h00** CET on **14 April**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window..

Apr 14, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 14, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 45 minutes

Affected Components: SEPA Instant Credit Transfers

Apr 13, 23:15:00 GMT+0
Investigating - **Starting from 23:15 UTC, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly**.

Apr 14, 00:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: Virtual & Physical Card Management

Apr 9, 00:00:00 GMT+0
Identified - From **2h00** to **4h00** CET on **12 April**, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window..

Apr 9, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 9, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 days

Affected Components: SEPA Credit Transfers, Received SEPA Direct Debits

Apr 3, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 7, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 3, 07:00:00 GMT+0
Identified - Payment processing will be delayed from April 3 2025 to April 6 2026, due to bank closures during the holiday period. Standard Credit Transfers & Direct Debits created during these dates will be executed on April 7\. All transactions will process automatically once banking operations resume. No impact is expected for internal transfers, Instant Credit Transfers or International Credit Transfers..

Duration: 2 hours

Affected Components: Operations, Card shipping, Swan Support Center, Identification, SEPA Credit Transfers, Card payments, Web-banking, Received SEPA Direct Debits, Onboarding, Check Collection (France), Online Card Payments, SEPA Direct Debits, Capital Deposits, User Notification (SMS & Email), API, Dashboard, Identity Access Management (IAM) & Strong Customer Authentication (SCA) , Virtual & Physical Card Management, Verification of Payee, SEPA Instant Credit Transfers, International Credit Transfers

Mar 31, 22:00:00 GMT+0
Identified - From **00h00** to **02h00** on **01 April**, we will be performing a network configuration update with no anticipated downtime. However, in the event of any issue, all systems will be down momentarily while we perform a rollback. .

Mar 31, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 1, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: SEPA Instant Credit Transfers

Mar 22, 01:00:00 GMT+0
Identified - Between 2h00 and 4h00 CET on 22 March, we’ll be undergoing planned maintenance on Swan's payment system, with a possible extension until 7h00. As a result, incoming and outgoing cross-border SEPA Instant Credit Transfers between European countries will be unavailable with no access for partners or end users. Cross-border instant payments sent during this period will be rejected. Domestic transfers will not be impacted. If the the fallback feature is activated, cross-border instant transfers created during this time will automatically convert to standard transfers..

Mar 22, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 22, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Virtual & Physical Card Management

Mar 22, 00:00:00 GMT+0
Identified - From **1h00** to **2h00** CET on **22 March,** we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable for up to 20 minutes during this window..

Mar 22, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 22, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 40 minutes

Affected Components: SEPA Instant Credit Transfers

Mar 15, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 15, 02:40:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 15, 01:00:00 GMT+0
Identified - Between 02:00 AM and 03:10AM CET on 15 March 2026, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers..

Duration: 2 hours

Affected Components: Virtual & Physical Card Management

Mar 15, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 15, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 15, 00:00:00 GMT+0
Identified - From 01:00 - 03:00 CET on 15 March, we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" and "View PIN" components will be unavailable during this window..

Duration: 2 hours

Affected Components: SEPA Instant Credit Transfers

Mar 8, 01:00:00 GMT+0
Identified - Between 02:00 to 2:45 CET and 03:15 to 4:00 CET on 8 March 2026, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers..

Mar 8, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 8, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: SEPA Credit Transfers, Card payments, Online Card Payments, SEPA Instant Credit Transfers, International Credit Transfers, , Credit Transfers and Direct Debits →

Mar 6, 01:00:00 GMT+0
Identified - From **2h00** to **2h30** CET on **6 March**, we will be performing regularly scheduled maintenance on our payment services. Users may experience a brief (3-5 minutes) outage on all payment services within this window. .

Mar 6, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 6, 01:30:00 GMT+0
Completed - Maintenance has completed successfully.