Swan - OPERATIONS - KYC/AML Delays – Incident details

All systems operational

OPERATIONS - KYC/AML Delays

Resolved
Degraded performance
Started about 19 hours agoLasted about 4 hours

Affected

User Acquisition

Degraded performance from 2:05 PM to 5:50 PM

Onboarding

Degraded performance from 2:05 PM to 5:50 PM

Updates
  • Resolved
    Resolved

    Provider delays have been resolved.

  • Investigating
    Investigating

    Due to delays at a provider, KYC/AML timelines for French partners may be extended. We will provide the total expected delayed time by EOD.