Swan - LIVE - Card payments are temporarily unavailable – Incident details

Card payments experiencing partial outage

LIVE - Card payments are temporarily unavailable

Resolved
Operational
Started about 1 month agoLasted 4 days

Affected

Cards

Major outage from 12:07 PM to 12:57 PM, Operational from 12:57 PM to 8:01 AM

Card payments

Major outage from 12:07 PM to 12:57 PM, Operational from 12:57 PM to 8:01 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    Starting from 14:07 (to 14:56) CET, we experienced a failure in Card Payments due to 3DS service is temporarily unavailable. We implemented a fix and are currently monitoring the result.