Swan
All Systems Operational

About This Site

This is Swan’s status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
If you are experiencing an issue that is not reflected on this page, please let us know support@swan.io

Uptime over the past 90 days. View historical uptime.
SEPA payment ? Operational
90 days ago
99.87 % uptime
Today
International credit transfers Operational
90 days ago
99.89 % uptime
Today
Card payment ? Operational
90 days ago
99.87 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Oauth Operational
90 days ago
99.94 % uptime
Today
Onboarding - Access to European Business Registries Operational
90 days ago
100.0 % uptime
Today
Web-banking Operational
90 days ago
99.94 % uptime
Today
Swan website ? Operational
90 days ago
100.0 % uptime
Today
Text messages Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
LIVE - Provider maintenance event Apr 21, 2024 00:00-02:00 CEST
Our partner has planned maintenance on Sunday 21st of April from 00:00am to 02:00am (CET).
During this time, incoming and outgoing Instant Credit Transfers will be unavailable.
Posted on Apr 17, 2024 - 12:04 CEST
Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
LIVE/PROD - All Strong Customer Authentifications are temporarily unavailable
Resolved - This incident has been resolved.
Apr 17, 17:21 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 16:09 CEST
Identified - Starting from today 3:23pm CET to 4:08pm CET, all strong customer authentication (SCA) operations are failed.
The issue has been identified.
Apr 17, 16:08 CEST
LIVE/PROD - Failure of INSTANT outgoing & International SEPA Credit Transfers
Resolved - This incident has been resolved.
Apr 17, 10:17 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 08:40 CEST
Update - We are continuing to investigate this issue.
Apr 17, 08:24 CEST
Investigating - Since 4:43 AM CET, some Instant Outgoing and International SEPA Credit Transfers, are currently blocked.
Apr 17, 04:43 CEST
Apr 16, 2024
LIVE - Failure of INSTANT outgoing SEPA transfers
Resolved - Since 10:20 PM CET, all INSTANT outgoing SEPA transfers are working as expected
Apr 16, 23:39 CEST
Update - International payment are also impacted.
We are currently working to find the root cause of the incident
Apr 16, 20:59 CEST
Investigating - Since 7:50 PM CET, all outgoing SEPA transfers, executed as Instant, are currently blocked.
Apr 16, 20:56 CEST
LIVE - Card Provider Operation
Resolved - Due to a technical problem with our provider, all queries and mutations used to manage cards (create cards/display PIN/lock/unlock card/etc ...) failed from 23:42 pm to 00:04 am.
Apr 16, 14:01 CEST
Apr 15, 2024

No incidents reported.

Apr 14, 2024
Provider Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:30 CEST
Scheduled - Our partner has planned a maintenance on Sunday 14th of April from 6.30am to 8.00am (CET).
During this time, Instant Credit Transfers will be unavailable.

Please be advised that during this time period, if you attempt to execute an OUTGOING instant credit transfer :
- if fallback is activated, a standard credit transfer will be created
- if no fallback is activated, the credit transfer will be rejected

Be advised as well that we will NOT be able to receive INCOMING instant credit transfers either.
Apr 12, 10:51 CEST
Apr 13, 2024
LIVE - display issue : some transactions are not retrieved when querying our database
Resolved - All transactions are now available though our API
Apr 13, 14:43 CEST
Investigating - Some transactions are missing when querying our API. Webhooks have not been sent regarding these transactions. As soon as it’s restored, all missing transactions will be displayed and all corresponding webhooks will be delivered.

NOTA BENE : this is a display issue. Transactions are processed correctly, but there is delay in their display
Apr 13, 14:15 CEST
SCT INST OUT incident
Resolved - Between 1:20PM and 2:00PM CET, SCT INST OUT were unavailable due to a technical incident.
Apr 13, 01:30 CEST
Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
LIVE - display issue : some transactions are not retrieved when querying our database
Resolved - This incident has been resolved.
Apr 9, 14:04 CEST
Monitoring - Some transactions are missing when querying our API. Webhooks have not been sent regarding these transactions. This issue is related to slowed traffic in our infrastructure. As soon as it’s restored, all missing transactions will be displayed and all corresponding webhooks will be delivered.

NOTA BENE : this is a display issue. Transactions are processed correctly, but there is delay in their display
Apr 9, 12:13 CEST
LIVE - Provider maintenance event
Completed - The scheduled maintenance has been completed.
Apr 9, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 23:00 CEST
Scheduled - Our provider will have some interventions on their network in order to keep improving the service quality and to respect PCI-DSS requirements. A maximum of 5 minutes service disruption is to be expected. Queries & Mutations related to Card Creation, Card Update, Card Status, PIN number and 3DS Platform will be impacted.
Mar 27, 16:07 CET
Apr 8, 2024
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

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