Monitoring - A fix has been implemented and we are monitoring the results.
Apr 01, 2025 - 17:23 CEST
Investigating - Starting from 16:30 CET, we experienced a failure in Card Payments, resulting on some Card Transactions to be refused. We are currently investigating the issue and will provide updates accordingly.
Apr 01, 2025 - 17:12 CEST
This is Swan’s status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
If you are experiencing an issue that is not reflected on this page, please raise a ticket through the support portal on the Swan Dashboard: https://partner-support.swan.io/hc/en-gb/requests/new
SEPA payment
?
Operational
90 days ago
99.8
% uptime
Today
International credit transfers
Operational
90 days ago
96.32
% uptime
Today
Card payment
?
Operational
90 days ago
99.71
% uptime
Today
API
Operational
90 days ago
99.99
% uptime
Today
Dashboard
Operational
90 days ago
100.0
% uptime
Today
Oauth
Operational
90 days ago
99.99
% uptime
Today
Onboarding - Access to European Business Registries
Operational
90 days ago
100.0
% uptime
Today
Web-banking
Operational
90 days ago
100.0
% uptime
Today
Swan website
?
Operational
90 days ago
100.0
% uptime
Today
Text messages
Operational
90 days ago
99.99
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Apr 1, 14:46 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 1, 14:08 CEST
Investigating -
Starting from 12:42 CET, we experienced a failure in Card Payments, resulting on some Card Transactions to be refused. We are currently investigating the issue and will provide updates accordingly.
Apr 1, 12:54 CEST
Completed -
The scheduled maintenance has been completed.
Mar 30, 07:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 04:00 CEST
Scheduled -
Please be informed that no incoming or outgoing instant payments outside of France will be processed during the scheduled intervention.
SCT INST OUT: Outgoing instant payments will not be processed for any destination IBAN other than French IBANs. SCT INST IN: Incoming instant payments will not be processed if the originating IBAN is not French.
Additionally, all incoming and outgoing instant payments involving Revolut (across all associated BICs) will be rejected during this period, even if it's in France.
If you have activated the fallback feature, outgoing SCT orders will be processed as standard SCT transactions. If you wish to create an SCT Instant payment, please ensure it is done outside of this timeframe.
Mar 21, 18:00 CET
Resolved -
The incident has been resolved. All systems are now operating normally.
Mar 28, 20:12 CET
Update -
We are continuing to investigate this issue.
Mar 28, 18:42 CET
Investigating -
Starting from 18:21 CET, we experienced a failure in Card Payments, resulting in some Card Transactions being refused. We are currently investigating the issue and will provide updates accordingly.
Mar 28, 18:32 CET
Completed -
The scheduled maintenance has been completed.
Mar 24, 07:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 06:00 CET
Scheduled -
Starting at 6 AM we will perform an infrastructure upgrade. During this time Expert and PVID Identifications will automatically fall back to the QES Identification flow. No action is required as this will happen seamlessly for everyone, whether you use the Auto routing system or not.
Mar 7, 09:24 CET