Swan
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 01, 2025 - 17:23 CEST
Investigating - Starting from 16:30 CET, we experienced a failure in Card Payments, resulting on some Card Transactions to be refused.
We are currently investigating the issue and will provide updates accordingly.

Apr 01, 2025 - 17:12 CEST

About This Site

This is Swan’s status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
If you are experiencing an issue that is not reflected on this page, please raise a ticket through the support portal on the Swan Dashboard: https://partner-support.swan.io/hc/en-gb/requests/new

SEPA payment ? Operational
90 days ago
99.8 % uptime
Today
International credit transfers Operational
90 days ago
96.32 % uptime
Today
Card payment ? Operational
90 days ago
99.71 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Oauth Operational
90 days ago
99.99 % uptime
Today
Onboarding - Access to European Business Registries Operational
90 days ago
100.0 % uptime
Today
Web-banking Operational
90 days ago
100.0 % uptime
Today
Swan website ? Operational
90 days ago
100.0 % uptime
Today
Text messages Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Resolved - This incident has been resolved.
Apr 1, 14:46 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 14:08 CEST
Investigating - Starting from 12:42 CET, we experienced a failure in Card Payments, resulting on some Card Transactions to be refused.
We are currently investigating the issue and will provide updates accordingly.

Apr 1, 12:54 CEST
Mar 31, 2025

No incidents reported.

Mar 30, 2025
Completed - The scheduled maintenance has been completed.
Mar 30, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 04:00 CEST
Scheduled - Please be informed that no incoming or outgoing instant payments outside of France will be processed during the scheduled intervention.

SCT INST OUT: Outgoing instant payments will not be processed for any destination IBAN other than French IBANs.
SCT INST IN: Incoming instant payments will not be processed if the originating IBAN is not French.

Additionally, all incoming and outgoing instant payments involving Revolut (across all associated BICs) will be rejected during this period, even if it's in France.

If you have activated the fallback feature, outgoing SCT orders will be processed as standard SCT transactions. If you wish to create an SCT Instant payment, please ensure it is done outside of this timeframe.

Mar 21, 18:00 CET
Mar 29, 2025

No incidents reported.

Mar 28, 2025
Resolved - The incident has been resolved. All systems are now operating normally.
Mar 28, 20:12 CET
Update - We are continuing to investigate this issue.
Mar 28, 18:42 CET
Investigating - Starting from 18:21 CET, we experienced a failure in Card Payments, resulting in some Card Transactions being refused.
We are currently investigating the issue and will provide updates accordingly.

Mar 28, 18:32 CET
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Completed - The scheduled maintenance has been completed.
Mar 24, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 06:00 CET
Scheduled - Starting at 6 AM we will perform an infrastructure upgrade. During this time Expert and PVID Identifications will automatically fall back to the QES Identification flow.
No action is required as this will happen seamlessly for everyone, whether you use the Auto routing system or not.

Mar 7, 09:24 CET
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Completed - The scheduled maintenance has been completed.
Mar 19, 15:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 CET
Scheduled - Our Card Processor provider will have some interventions on their network in order to keep improving the service quality and to respect PCI-DSS requirements.
No service disruption is to be expected.

Mar 18, 17:52 CET
Resolved - Starting from 12:44 CET to 13:40 CET, we have been experiencing failures with the creation of cards.
Mar 19, 00:30 CET