Update - We are continuing to investigate this issue.
Mar 28, 2025 - 18:42 CET
Investigating - Starting from 18:21 CET, we experienced a failure in Card Payments, resulting in some Card Transactions being refused. We are currently investigating the issue and will provide updates accordingly.
Mar 28, 2025 - 18:32 CET
This is Swan’s status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
If you are experiencing an issue that is not reflected on this page, please raise a ticket through the support portal on the Swan Dashboard: https://partner-support.swan.io/hc/en-gb/requests/new
SEPA payment
?
Operational
90 days ago
99.8
% uptime
Today
International credit transfers
Operational
90 days ago
96.32
% uptime
Today
Card payment
?
Major Outage
90 days ago
99.79
% uptime
Today
API
Operational
90 days ago
99.99
% uptime
Today
Dashboard
Operational
90 days ago
100.0
% uptime
Today
Oauth
Operational
90 days ago
99.99
% uptime
Today
Onboarding - Access to European Business Registries
Operational
90 days ago
100.0
% uptime
Today
Web-banking
Operational
90 days ago
100.0
% uptime
Today
Swan website
?
Operational
90 days ago
100.0
% uptime
Today
Text messages
Operational
90 days ago
99.99
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Please be informed that no incoming or outgoing instant payments outside of France will be processed during the scheduled intervention.
SCT INST OUT: Outgoing instant payments will not be processed for any destination IBAN other than French IBANs. SCT INST IN: Incoming instant payments will not be processed if the originating IBAN is not French.
Additionally, all incoming and outgoing instant payments involving Revolut (across all associated BICs) will be rejected during this period, even if it's in France.
If you have activated the fallback feature, outgoing SCT orders will be processed as standard SCT transactions. If you wish to create an SCT Instant payment, please ensure it is done outside of this timeframe. Posted on
Mar 21, 2025 - 18:00 CET
Past Incidents
Mar 28, 2025
Unresolved incident: LIVE/PROD - Card payments are temporarily unavailable.
Completed -
The scheduled maintenance has been completed.
Mar 24, 07:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 06:00 CET
Scheduled -
Starting at 6 AM we will perform an infrastructure upgrade. During this time Expert and PVID Identifications will automatically fall back to the QES Identification flow. No action is required as this will happen seamlessly for everyone, whether you use the Auto routing system or not.
Mar 7, 09:24 CET
Completed -
The scheduled maintenance has been completed.
Mar 19, 15:30 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 CET
Scheduled -
Our Card Processor provider will have some interventions on their network in order to keep improving the service quality and to respect PCI-DSS requirements. No service disruption is to be expected.
Mar 18, 17:52 CET
Resolved -
This incident has been resolved at 15:42 CET.
Mar 17, 17:15 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 17, 15:59 CET
Investigating -
Starting from 14:29 CET, we have been experiencing failures with the creation of cards. We are currently investigating the issue and will provide updates accordingly.
Mar 17, 15:16 CET