Swan - LIVE - Onboarding – Incident details

Onboarding experiencing major outage

LIVE - Onboarding

Investigating
Major outage
Started about 9 hours ago

Affected

User Acquisition

Major outage from 3:49 PM to 12:00 AM

Onboarding

Major outage from 3:49 PM to 12:00 AM

Updates
  • Update
    UTC
    Update

    We are continuing our investigation for this incident. We will update you tomorrow morning should we have further details.

  • Investigating
    UTC
    Investigating

    Starting 14th of October 5:49pm, Onboarding pre-filling is currently unavailable due to maintenance, which may affect onboarding operations. We are investigating the issue and will provide the next update by 6:30pm CET.