LIVE/PROD - Failure on instant SCT payments

Incident Report for Swan

Resolved

This incident has been resolved.
Posted Feb 14, 2025 - 11:39 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 14, 2025 - 10:44 CET

Update

We are continuing to investigate the issue. SEPA credit transfers are still impacted, card payments were impacted between 10:30 - 10:33 CET, SDD and ICT is partially impacted (processed, but with delays). We will provide updates accordingly.
Posted Feb 14, 2025 - 10:39 CET

Identified

Starting from 09:30 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted components:

Instant SEPA Credit Transfer
- Incoming: full outage, all transactions are rejected
- Outgoing: operational, but processed with delays

We are currently investigating the issue and working on deploying a fix. We will provide updates accordingly.
Posted Feb 14, 2025 - 10:04 CET
This incident affected: SEPA payment, International credit transfers, and Card payment.