Swan - LIVE - Card Payments – Incident details

Onboarding experiencing degraded performance

LIVE - Card Payments

Resolved
Degraded performance
Started 3 months agoLasted 1 hour 14 minutes

Affected

Cards

Degraded performance from 7:53 AM to 9:08 AM, Operational from 9:08 AM to 9:08 AM

Card payments

Degraded performance from 7:53 AM to 9:08 AM, Operational from 9:08 AM to 9:08 AM

Updates
  • Resolved
    UTC
    Resolved

    As of 11h00 15/07, this incident has been resolved. Root cause appears to be a certification lapse at an upstream provider.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    Since 9:00am today, we are currently experiencing an issue with Online Card payment. Our teams are actively working to resolve this. Thank you for your patience.