Swan - LIVE - Card Payments – Incident details

All systems operational

LIVE - Card Payments

Resolved
Partial outage
Started 4 months agoLasted 34 minutes

Affected

Cards

Partial outage from 7:48 AM to 7:55 AM, Operational from 7:55 AM to 8:22 AM

Card payments

Partial outage from 7:48 AM to 7:55 AM, Operational from 7:55 AM to 8:22 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    From 09h48 to 09h55, we experienced a failure in Card Payments, resulting in some Card Transactions to be refused. We have identified the issue, implemented a fix, and are monitoring the result. Users can retry transactions to proceed.