Swan - LIVE - SEPA Instant Credit Transfers – Incident details

All systems operational

LIVE - SEPA Instant Credit Transfers

Resolved
Partial outage
Started about 2 months agoLasted about 2 hours

Affected

Credit Transfers and Direct Debits

Partial outage from 3:54 PM to 7:00 AM

SEPA Instant Credit Transfers

Partial outage from 3:54 PM to 7:00 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    The issue is due to an outage at an upstream provider. We await further details from them, and will provide the next update during business hours.

  • Investigating
    UTC
    Investigating

    As of 17h54 CET, we are experiencing a partial outage of outgoing SEPA Instant Credit Transfers for a subset of BICs. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer.


    We are currently investigating the issue and will provide the next update by 18h30