Swan - Live - Capital Deposits – Incident details

Live - Capital Deposits

Resolved
Partial outage
Started 2 months agoLasted about 21 hours

Affected

Operations

Partial outage from 4:00 PM to 1:11 PM

Updates
  • Resolved
    Resolved

    Regular processing has resumed. Please anticipate a +1 day/8 business hour delay on capital deposit cases with the status "Waiting For Notary Share Deposit Certificate".

  • Identified
    Identified

    Due to a technical error affecting the notary mail box, Capital Deposit cases that were sent to the notary office after 11:27 am today are stuck in WaitingForNotaryShareDepositCertificate status.

    We are currently investigating the issue, and are aiming to restart regular processing tomorrow morning. We estimate an impact of +1 business day (8 business hours) on the "waiting for share deposit certificate" lead time.