Swan - LIVE - Viewing the PIN code currently unavailable – Incident details

All systems operational

LIVE - Viewing the PIN code currently unavailable

Resolved
Degraded performance
Started 2 months agoLasted about 15 hours

Affected

Cards

Degraded performance from 5:53 PM to 7:48 PM, Operational from 7:48 PM to 8:53 AM

Card management

Degraded performance from 5:53 PM to 7:48 PM, Operational from 7:48 PM to 8:53 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved. The issue lasted from 18:14 CET until 20:48 CET.

  • Investigating
    Investigating

    Starting from 18:14 CET, following user consent, the physical card PIN is not displayed as expected due to a technical error. We are currently investigating the issue and will provide updates accordingly