Swan - LIVE/PROD - Card payments are temporarily unavailable. – Incident details

Card management experiencing partial outage

LIVE/PROD - Card payments are temporarily unavailable.

Resolved
Partial outage
Started about 1 month agoLasted about 3 hours

Affected

Cards

Partial outage from 12:14 PM to 1:23 PM, Operational from 1:23 PM to 3:18 PM

Card payments

Partial outage from 12:14 PM to 1:23 PM, Operational from 1:23 PM to 3:18 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Starting from 12:00 CET, we experienced a failure in Card Payments, resulting in some Card Transactions being refused.
    We are currently investigating the issue and will provide updates accordingly.