Swan - LIVE - User Onboarding – Incident details

All systems operational

LIVE - User Onboarding

Resolved
Partial outage
Started about 16 hours agoLasted about 6 hours

Affected

User acquisition

Partial outage from 10:37 AM to 2:54 PM, Operational from 2:54 PM to 4:10 PM

Onboarding

Partial outage from 10:37 AM to 2:54 PM, Operational from 2:54 PM to 4:10 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The outage has resolved and French user onboarding is resuming to normal levels.

  • Update
    Update

    The outage is ongoing. We will provide the next update before 16h.

  • Identified
    Identified

    From 9h30 on 21 Nov, we are experiencing a delay in French user onboardings due to a provider outage. We are monitoring the situation and will provide an update by 14h.