Swan - LIVE - QES identification issue – Incident details

Onboarding experiencing degraded performance

LIVE - QES identification issue

Resolved
Degraded performance
Started 7 days agoLasted 21 hours 32 minutes

Affected

User Acquisition

Degraded performance from 12:00 PM to 9:32 AM

Identification

Degraded performance from 12:00 PM to 9:32 AM

Updates
  • Resolved
    UTC
    Resolved

    We implemented a fix and confirm that the situation is back to normal.

  • Identified
    UTC
    Identified

    From Oct 14th at 2pm., we are experiencing an issue with identification, users are able to complete the identification flow without any visible error, but the identification is never validated. We are actively trying to resolve the issue, and will provide the next update by an hour.