Swan - LIVE - Card Management – Incident details

All systems operational

LIVE - Card Management

Resolved
Partial outage
Started about 2 months agoLasted 3 hours 45 minutes

Affected

Cards

Partial outage from 5:52 AM to 9:37 AM

Virtual & Physical Card Management

Partial outage from 5:52 AM to 9:37 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    The incident is ongoing. We will provide an update before 12h30.

  • Update
    UTC
    Update

    The incident is ongoing, and appears to be related to an issue at an upstream provider. We will provide the next update by 11h30.

  • Identified
    UTC
    Identified

    The incident is ongoing. We will provide the next update by 10h30.

  • Investigating
    UTC
    Investigating

    As of 7h52, we are experiencing an issue with card management (Create PIN/get PIN/etc.). We are investigating the incident and will provide the next update before 9h30.