Swan - LIVE - SMS – Incident details

Onboarding experiencing major outage

LIVE - SMS

Resolved
Major outage
Started 5 months agoLasted 96 hours 13 minutes

Affected

Account Management

Partial outage from 7:39 AM to 8:30 AM, Operational from 8:30 AM to 7:53 AM

User Notification (SMS & Email)

Partial outage from 7:39 AM to 8:30 AM, Operational from 8:30 AM to 7:53 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    The provider is continuing to work on fully restoring service. Once service is fully recovered, queued messages from earlier today will be delivered to end users.

  • Monitoring
    UTC
    Monitoring

    We have routed SMS traffic to an alternate provider. We are continuing to monitor the situation at our primary provider and will provide an update when the incident is resolved.

  • Investigating
    UTC
    Investigating

    From 9h35, we are experiencing an issue with SMS delivery due to an outage at an upstream provider. End users may not receive requested SMS for actions such as logging into web banking and validating sensitive actions. We will continue to update as the incident develops.