Swan - LIVE - SMS – Incident details

All systems operational

LIVE - SMS

Monitoring
Partial outage
Started about 4 hours ago

Affected

Account Management

Partial outage from 7:39 AM to 8:30 AM, Operational from 8:30 AM to 12:00 AM

User Notification (SMS & Email)

Partial outage from 7:39 AM to 8:30 AM, Operational from 8:30 AM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    We have routed SMS traffic to an alternate provider. We are continuing to monitor the situation at our primary provider and will provide an update when the incident is resolved.

  • Investigating
    Investigating

    From 9h35, we are experiencing an issue with SMS delivery due to an outage at an upstream provider. End users may not receive requested SMS for actions such as logging into web banking and validating sensitive actions. We will continue to update as the incident develops.