Swan - LIVE - Qualified Electronic Signature – Incident details

Onboarding experiencing degraded performance

LIVE - Qualified Electronic Signature

Resolved
Partial outage
Started 6 months agoLasted 1 hour 19 minutes

Affected

User Acquisition

Partial outage from 7:23 AM to 8:42 AM

Onboarding

Partial outage from 7:23 AM to 8:42 AM

Updates
  • Resolved
    UTC
    Resolved

    As of 10h42, our provider has confirmed that the incident has been resolved.

  • Investigating
    UTC
    Investigating

    From 9h23, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected. We will provide an update by 11h.