Swan - LIVE - Card Payments – Incident details

Onboarding experiencing degraded performance

LIVE - Card Payments

Resolved
Major outage
Started 6 months agoLasted 33 minutes

Affected

Cards

Major outage from 12:55 AM to 1:15 AM, Degraded performance from 1:15 AM to 1:17 AM, Operational from 1:17 AM to 1:28 AM

Card payments

Major outage from 12:55 AM to 1:15 AM, Degraded performance from 1:15 AM to 1:17 AM, Operational from 1:17 AM to 1:28 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with Card payment. Our teams are actively working to resolve this. Thank you for your patience.