Swan - LIVE - French Capital Deposit Onboarding – Incident details

All systems operational

LIVE - French Capital Deposit Onboarding

Resolved
Partial outage
Started 6 months agoLasted 44 minutes

Affected

Operations

Partial outage from 3:35 PM to 4:20 PM

Updates
  • Resolved
    UTC
    Resolved

    The database became available yesterday 20 April at 18h20.

  • Investigating
    UTC
    Investigating

    As of 16h09, a key data provider for our KYC process is unavailable. Due to this, we are experiencing delays in KYC processing for French companies. We will provide an update and total estimated delay when service has resumed.