Swan - LIVE - Failure in Cards Management – Incident details

All systems operational

LIVE - Failure in Cards Management

Resolved
Degraded performance
Started 5 months agoLasted 3 days

Affected

Cards

Degraded performance from 1:58 PM to 7:34 AM

Virtual & Physical Card Management

Degraded performance from 1:58 PM to 7:34 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Starting from 15:20 CET on 17 Oct 2025, users are experiencing errors when attempting to view their PIN code. We are currently investigating the issue and will provide updates accordingly.