Swan - LIVE - Consent instabilities – Incident details

Card payments experiencing partial outage

LIVE - Consent instabilities

Resolved
Major outage
Started 5 months agoLasted about 3 hours

Affected

Account Management

Major outage from 11:18 AM to 11:57 AM, Partial outage from 11:18 AM to 11:57 AM, Major outage from 11:57 AM to 2:06 PM, Partial outage from 11:57 AM to 2:06 PM

Identity Access Management (IAM) & Strong Customer Authentication (SCA)

Partial outage from 11:18 AM to 2:06 PM

User Notification (SMS & Email)

Major outage from 11:18 AM to 2:06 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Since 10:45 CET, we have been experiencing an outage related to consent required for sensitive operations. Our team is currently investigating the issue, and we will provide updates as they become available.