Swan - Disruption on the API – Incident details

All systems operational

Disruption on the API

Resolved
Degraded performance
Started 2 months agoLasted about 1 hour

Affected

Cards

Operational from 1:42 PM to 2:05 PM, Degraded performance from 2:05 PM to 2:42 PM

Card payments

Operational from 1:42 PM to 2:05 PM, Degraded performance from 2:05 PM to 2:42 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. The incident occurred from 15:16 to 15:40 and from 16:10 to 16:13 CET.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. In a few cases, the issue caused timeouts in the 3DS consent flow.

  • Investigating
    Investigating

    Starting 03:31 PM CET, we are experiencing degraded performance on our API. We are currently investigating this incident and will provide updates accordingly.