Swan - LIVE/PROD - Unable to display PIN code – Incident details

All systems operational

LIVE/PROD - Unable to display PIN code

Resolved
Partial outage
Started 10 days agoLasted about 5 hours

Affected

Cards

Partial outage from 7:36 AM to 12:21 PM

Card management

Partial outage from 7:36 AM to 12:21 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix has been implemented since 10:28 CET and we are currently monitoring the result.

  • Investigating
    Investigating

    Starting 09:26 CET, we are experiencing a failure in displaying card PIN codes, due to a technical issue. We are currently investigating the issue and will provide updates accordingly.