Swan - LIVE/PROD - Degraded performance on Choose PIN Code feature – Incident details

Instant SEPA Credit Transfers experiencing major outage

LIVE/PROD - Degraded performance on Choose PIN Code feature

Resolved
Degraded performance
Started 2 months agoLasted about 1 hour

Affected

Cards

Degraded performance from 8:10 AM to 9:36 AM, Operational from 8:10 AM to 9:36 AM

Card payments

Operational from 8:10 AM to 9:36 AM

Card management

Degraded performance from 8:10 AM to 9:36 AM

Card shipping

Operational from 8:10 AM to 9:36 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved. The issue lasted from 8:07 AM until 11:33 AM.

  • Investigating
    Investigating

    Starting 08:07 AM, we are experiencing issues with the "Choose PIN Code" feature. We are investigating this and will provide updates accordingly.