Swan
All Systems Operational

About This Site

This is Swan’s status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
If you are experiencing an issue that is not reflected on this page, please let us know support@swan.io

Uptime over the past 90 days. View historical uptime.
SEPA payment ? Operational
90 days ago
99.87 % uptime
Today
International credit transfers Operational
90 days ago
99.93 % uptime
Today
Card payment ? Operational
90 days ago
99.87 % uptime
Today
API Operational
90 days ago
99.93 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Oauth Operational
90 days ago
99.94 % uptime
Today
Onboarding - Access to European Business Registries Operational
90 days ago
99.8 % uptime
Today
Web-banking Operational
90 days ago
99.94 % uptime
Today
Swan website ? Operational
90 days ago
100.0 % uptime
Today
Text messages Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
LIVE - Instant transfers will be unavailable May 19, 2024 00:00-03:00 CEST
Outgoing and Incoming Instant transfers will be unavailable during this time slot. For outgoing transfers, you can use the fallback method, that will turn them into regular transfers.
Posted on May 14, 2024 - 12:40 CEST
LIVE - Maintenance event May 19, 2024 00:00-02:00 CEST
We have planned maintenance on Sunday 19th of May from 00:00am to 02:00am (CET).
For 10 minutes during the planned maintenance period, it will not be possible to view physical card PINs.
Posted on May 06, 2024 - 16:29 CEST
Past Incidents
May 17, 2024

No incidents reported today.

May 16, 2024

No incidents reported.

May 15, 2024
LIVE - Identity verification : PVID flow impacted
Resolved - Due to a technical issue, an incident affected the PVID flow from 11:57 AM to 12:05 AM. A fix has been deployed and the identifications concerned will be processed shortly.
May 15, 13:56 CEST
May 14, 2024

No incidents reported.

May 13, 2024
LIVE incident
Resolved - This incident has been resolved.
May 13, 15:14 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 15:06 CEST
Identified - The issue has been identified and a fix is being implemented.
May 13, 13:55 CEST
Investigating - We are currently experiencing an issue with Identification APIs.
Expect end users to not be able to finish their identification process.
May 13, 13:47 CEST
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
LIVE incident
Resolved - This incident has been resolved.
May 10, 12:36 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 12:16 CEST
Identified - The issue has been identified and a fix is being implemented.
May 10, 11:27 CEST
Investigating - We are currently experiencing an issue with Identification APIs.
Expect end users to not be able to finish their identification process.
May 10, 10:50 CEST
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
Instant Credit transfers are unavailable
Resolved - This incident has been resolved.
May 7, 14:56 CEST
Monitoring - Starting from 12:25, instant credit transfers are unavailable.
May 7, 12:25 CEST
LIVE - display issue: some transactions are not retrieved when querying our database
Resolved - All transactions are now available though our API.
May 7, 08:48 CEST
Investigating - Starting from 17h11 (CET) some transactions are missing when querying our API. Webhooks have not been sent regarding these transactions. As soon as it’s restored, all missing transactions will be displayed and all corresponding webhooks will be delivered.

NOTA BENE: this is a display issue. Transactions are processed correctly, but there is delay in their display
May 6, 17:42 CEST
May 6, 2024
SANDBOX - instability with payments in Sandbox
Resolved - From 15:33 - 15:44 CET we experienced instability with payments in Sandbox. The service has been restored.
May 6, 15:30 CEST
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

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